Eye Couture Optical's Online Review Report Card

Friendly staff. But frames are overpriced. If you’re willing to spend above and beyond for frames and have no budget this is the place for you. I particularly just wanted some basic frames at a reasonable price and I feel extremely ripped off. An addition to the tiny (and I mean tiny) variety of frames they have I wish I went somewhere else and never wasted my money.

Everyone is so cool and the frame selection is beautiful. Couldn't recommend more.

After some terrible experiences at other eye care places, Dr. Cichon renewed my faith in optometrists. Both her and her husband provided an astonishing level of care, compassion, and professionalism that is sorely missing in health care these days. My partner and I will be making a return for our yearly visits.

They are the best! Treat you like family!! I have referred many many people to them

They are the best! Always friendly and professional.

Very nice place great people good service but way overpriced for glasses and frames that's why I only give two stars. I found the exact same frames and better lenses for a $170 less

we weren't happy with where we had been going. my hubby asked me to look around. after some searching, we went with this place. it took a few weeks to get in. the day finally arrived. the office is very nice. i am in love with the crystal light fixture over the front desk. it was packed with people. we got in & out with our eye exams with the doctor. she seemed fairly nice. in fact, the whole staff seemed very friendly. we picked our frames, & left, happy knowing we would have them soon. we got the call, they were in. tom's were a perfect fit, no problem. i put mine on. i sighed. they did not listen to me about my lenses. my neck goes a little differently than most. because of that, i hold my neck differently. we told them all of this, & that my gradual bifocals needed to be set differently. looking through the lenses was like looking through the looking glass with alice at a carnival. so, they redid my lenses, said was i sure because this company wasn't going to make another pair for me! i thought, that wasn't even my fault! they called. they're in. i went in & got them. in less than a week of having them, the left leg of the frame started flapping. it was so loose. i tried tightening it with my handy eye glass repair kit. just what it was made for! but no matter how often i tightened it, it would be loose again the next day. during this short period of time, i noticed a partial fingerprint in the film on the lenses. eh, no biggie, i thought. i then notice teeny bubbles in the left lens. i called the office, & advised the girl that answered of everything going wrong. she advised me to use 1 of their cleaning rags with a little cleaner, & try to rub out the marks. i did just that. the marks didn't come out. in fact, my lenses now had HUGE scratches from the foam ad on their rags!!! sometime during all of this, there's been so much!, the frame screw that holds the lens & frames in place, was now coming loose like the leg! then, while putting my glasses down on a table, the leg flipped open & they fell, causing another scratch in the lens! i also noticed that my magnetic clip on shades were losing their tint on the bottom. i was furious! i called again, explained the latest. they said come on in! went in. had a list so as not to forget anything! i was at 8 issues! they said they would redo the lenses! they let me keep my glasses until the new stuff came in., but i left the shades so they could be matched with the magnets they put in the lenses. she also "buffed" the shades & they seemed ok. they called to say the new lenses were in. tom & i went in. there was only 1 person working, & of course she was with someone else, an elderly couple picking out new glasses. we sat there for over 45 mins. we left, had things to do. i went again. they were closed on a monday! i went in again. we looked at the glasses, thought they looked great. then she went to give me the shades. her face dropped. they hadn't put in the magnets in the lenses!!! i could only shake my head, then laugh! seriously? all on my glasses? i have never.......i left. they called, i went back. they finally, seemed right! yay! she gave me the lenses she just took out. in case. she said she had tightened all the parts with screws. home again, home again, jiggety jog! within 2 weeks, both screws were loose, the shades are still flaking. some of this may not be in precise order. i didn't realize i had to take notes for a pair of glasses. this all took place in less than 6 months. as i said before, the staff was nice enough, but..... i've been wearing glasses since the 3rd grade. we get new glasses every 2 years. we don't go cheap when we get new 1's. for the money, & time, we invested in these, we will not be back.

Always a pleasure to come in for my eye exam, Dr. Cichon and her staff are very welcoming, very professional, and super thorough. The facility is Very impressive From the moment you walk in the door. My vision has never been better, My wife have been coming here for over four years now, and will never go anywhere else.

1st time customer and a walk-in. I found Dr. Cichon very open, knowledgeable, efficient and unrushed. Exam was thorough and went smoothly. I met a few of the office staff and each one was attentive, listened and explained things well and while busy still were focused on me as the patient rather than someone to deal with while still waiting to get back to other work. I was looking for a particular style of glasses and they found one not on display. The frames and lenses I got were very good quality and at a mid-standard price. I can be a bit fussy about how glasses fit but after a couple of weeks of wear all is still good. I will go back here when I get another pair of glasses and am comfortable recommending this business

I was in the middle of the PRK process and was unhappy with my current eye doctor. When looking for recommendations, I had 2 people suggest Dr. Cichon and I quickly realized why. Her entire staff has been extremely accommodating. They have worked with TLC to schedule my appointments, they fit me in quickly and were extremely helpful. The office is clean, comfortable and welcoming. Their equipment is new and the staff is incredibly knowledgeable and professional. The location is convenient with tons of parking. I have now been seen multiple times for my PRK Followup. They are always running on time and are extremely organized and thorough. I never feel rushed and I never feel like I've wasted my time. I look forward to a long relationship with Dr. Cichon and her staff and am so thankful to have found them.