Nemours Children's Health System's Online Review Report Card

20 mins on hold to get thru to a scheduler who told me Id been transferred to the wrong line. I just went somewhere else in the end. Throughout the hold time they kept repeating about the infinite loop of care but this apparently just refers to trying to get thru the infinite loop of scheduling

My son was seen for a 2nd opinion for idiopathic toe walking. St. Chris orthopedic in Philadelphia was not empathetic at all or really listened to my concerns. The doctor in Nemours Orthopedic was outstanding. I mean our whole experience from valet parking to front desk nurses and doctors. I was listened to and my son was made part of the visit. He was examined which was not done at his prior visit to other hospital. He was involved in the explanation and was treated right away. I felt respected and I could not be happier that my son is getting the care he needs. Thank you

GI and Feeding phenomenal dev ped and hands down the best experience I have ever had. Regret wasting over a year with CHOP with their unprofessional drs and obnoxious therapists not all but most. Yes I have had a few hiccups with billing but I just escalated it to the manager in the billing department and it was corrected. Dupont has been a game changer in my sons life and we continually see improvement thanks to their help. Thank you

Check with them how much they charge you for even when your insurance is within network to avoid surprises.Update After my review they called me for explanation and I spent 2 hours on call explaining every single detail possible. They promised at least explanation of charges which they even fail to deliver. Nothing made any difference other than Im losing my extra two hours.

Staff here are amazing. Friendly from checkin to check out and very professional. My daughter had to have dental surgery and they made the experience as easy as can be. Every step was explained along the way and nothing was done unless it was explain. The nurses are beyond exceptional. Would highly recommend this place to friends and family.

Friendly knowledgeable and caring staff

My child has a bone injury. After the registration clerk pulled up our information to see “who he was” I was told that it would be August 29 before he can see any doctor regarding the injury. It is still July. We are established patients. Who makes a child wait over a month to see a doctor for a potentially broken bone. Unprofessional Perhaps I should have marked “white” as his race when doing paperwork at his last appointment for better assistance.

I have watched how they helped my grandchild born premature at 27 weeks with ROP and had to be monitored incase surgury was needed to prevent her going blind. Watch how they cared and treated my oldest grand daughter with stomach issues she has. They are caring and treat each and every child special truly as if the child were their own. I am very blessed to also work for this awesome establishment

I sent email to Nemours that never answered the questions specifically bellow the email that summarize all December 14th my son was Flu emergency I asked just for medical to the flu and test to the flu I never asked for anything more but they made a lot of rountine exams. They asked $1000+ dollars. january 21st my son Was asked by the school vacines and physical exams but more than $1000 just for this simple exams $250 max in another places? Why is cheaper when I doesnt try using the insurance? january 23th my daughter was flu and vomiting or things like that I don’t asked any physical or routine exams I asked just to medical to she be better but they apply a lot of exams and never ask if I accept now the insurance don’t want to paid because they doesnt cover routine exams and I need to paid thounsand of dollars? april 11st my son had due vacine just one vacine I said to women that probably insurance not cover but she told me that probably yes and I asked if I not use the insurance how much is the cost for just one vacine she said me $10 but she applied to use the insurance. Now you are asking to me pais $85 instead of $10 because insurance dont cover it? Usually I asked just to medical to them be better but they apply a lot of exams and never ask if I accept now the insurance don’t want to paid and I need to paid thounsand of dollars? There are $3100+ dollars to paid by myself.

Will never recommend. 3 visits 3 days in a row to get the diagnostic WRONG every time. Accessibility to doctor nurse over the phone was not there. Left a message for the supervisor manager with my concerns she called and I was busy at work then I returned the call left another message and never heard again. We had to tell the last doctor seen what usually worked for our daughter in those cases then there was an issue with the insurance and medication prescribed and again this facility was no help. Bottomline 3 visits with 0 results you should not even bill my insurance for your incompetence. Next time Arnold Palmer they get it right every time.