Robert Wheatall's Online Review Report Card

I've been a loyal patient of Dr. Wheatall's for 18 years. He is a highly intelligent and qualified doctor and would never recommend unnecessary surgeries or procedures you didn't need. This place used to be very professional and precise. However, over the last 7-8 years, the competence of this office has been on a downhill slide. A lady who used to work there retired, and the doctor hired TWO girls to replace her. They continuously misplace files, bumble appointments, and are completely unfit for the job. They run around there like a couple schoolkids and act like the office is their playground. I had an upcoming appointment with the doctor, and this was the first time in all the years I've been going there that I didn't receive a confirmation call. Since I schedule my exams a year in advance, I called the office to make sure I was still on his book. The person I spoke with assured me that I was. When I entered his office 15 minutes early for my scheduled annual, I was immediately told that I had cancelled my appointment. As it turns out, one of the inept newer hires cancelled MY appointment instead of the person she should have. Our names that she mixed up weren't even similar at all. They just started with the same first and last initials. To make matters worse, Dr. Wheatall wasn't even in the office, and none of them up there had a clue as to when he was returning! That's totally irresponsible and inexcusable. To me, I feel that it was borderline medical malpractice. The doctor should be in his office at ALL times, whether he has appointments or not. They did reschedule me for a couple weeks later. Once I got home, I called the office and told them that I wasn't coming back, ever. I could not bring myself to continue going to a place that has become so dysfunctional, mismanaged, and unprofessional. Plus, I could see that the girl who made the error had no remorse for what she did nor did she care. When the doctor values his employees over his patients, it's time to leave. I gave this office an additional star, because the doctor is such a good one when available to diagnose you. I also remember the days when it ran efficiently and smoothly. It's really a shame, and it's sad to see how low the standards of this office have fallen.

My experience with Dr. Wheatall has always been very positive. He is kind, patient, and has answered every question I have ever asked. He is a very knowledgeable professional who obviously cares very much about his patients and his profession. I think he is terrific!

Prices are outrageous and staff is snooty and rude.