Upmc Children's Community Pediatrics's Online Review Report Card

Great team over there! Thanks

We traveled, internationally our children took all their vaccine in kenya came back ,but they said kids need to take the vaccine again even after showing the records, after i told her that's not gonna happen she frankly said then you're not welcome here!

Don't send your kids here! This place is falling apart ever since UPMC took over. My daughter turned 8 in January and she still hasn't had a physical, it's March. I book physicals a year in advance. They rescheduled me 3 times and one of the 3 times, they scheduled me at the Harrisburg location... I never once agreed to this nor have I ever visited this location. If you have an extra 20 minutes to spare, than you won't mind being placed on hold to schedule an appointment. Do yourself a favor and find a different pediatrician, I will be doing the same.

Only reason I’m even giving two stars is because I enjoy their doctors especially Burks. She’s just a wonderful, but the front desk is awful! You call and don’t get a call back. When you wait on hold, they take at least 30 minutes to even answer but every time I go in, they are just talking to each other. It’s also impossible to get a sick appointment even when you call as soon as they open. I always end up having to go to urgent care. Just because of the front desk, I’m currently looking for a different pediatric office. Edited to add that I requested a call back on Monday the 13th at 12:30 and it’s now Tuesday the 14th (1:10pm) and still no call back.

Don't take your children here! Literally go anywhere else. Dr. Angelvova shouldn't have a license. My daughter was diagnosed with a medical problem in 2021 and she fail to explain it to me or referred us to the correct doctor. 2022 same thing. Thank God for penn state doctor. And getting an attorney!

I’ve been coming here for 4.5 years and the front desk always disappoints. They are so rude and always act annoyed, even if all you are doing is checking your kid in. The only reason I continue coming is because I love the nurses and my children’s doctor. It’s painful being there until you get back to your room. Night and day difference.

This place is an absolute mess and I will never recommend you bring your child here. Dr Burks is by far the best, she listens and takes what you say into consideration. She has never misdiagnosed my child. I’m sad to go because we loved her. But I’ve given this practice too many chances. Every time I needed a sick visit it was an absolute disaster to get one so most of the doctors. The only schedule same day and refuse to schedule for the next leaving you to take your child to an urgent care or a hospital. When you call and tell them that they misdiagnosed your child they don’t care and would rather just send your child back to daycare/school. Waiting for the appointments you already scheduled is an even worse nightmare. I waited 45 minutes for just 4 vaccines not even a doctor to see my child. I also waited over an hour for a well visit. One time as I am in the waiting room for a sick visit there’s an 8 year old asking if it’s his turn yet. (Dad stated it had been 40 minutes) the reason they are so late in appointments is because they over book and don’t have the staff nor space to hold these appointments. A 20 minute appointment for a child is not enough especially when adults get 30.

Never receive a callback and need to get my child into the doctors and they filled the spot that they said they were going to give me.

My rating is for the Front-office team and the Management not for Doctors or Nurses. 1) If you have a newborn and need to establish new care then stay away. 2) Getting an appointment for a sick kid is a pain. You got to have influence someone who works at Front-office. Nepotism culture. Stay away! One of the worst pediatric care in this area.

Ever since UPMC has taken over Heritage Pediatrics it has been just HORRIBLE. From trying to get an appointment, to talking to someone at the office for random school related issues to just the attitude of the front office staff we are thinking about switching. Heritage in particular now has a policy that for sick kids you can only make an appointment the same day and those fill up by 9 am so good luck with that! Per the office manager they will not make an appointment for sick kids for the next day, which doesn't make sense at all. The Dr's are really good and that is the ONLY reason that we have not switched up until this point.