Ocli Vision Mcmurray's Online Review Report Card

In September 2025, Dr. O’Brien performed cataract surgery on my left eye. The result was a significant refractive miss, leaving me without usable mid-range or near vision despite paying for a premium lens. I now understand, from another surgeon, that my case was complex and that outcomes can vary. What I cannot accept was the response afterward. When I returned distressed — unable to read my phone, struggling with depth perception, even falling — I was given shifting explanations and conflicting narratives. I was ultimately made to feel the outcome was my fault. My concerns were minimized rather than meaningfully addressed. The payment was complete; the accountability was not. I am now under the care of another surgeon while I explore options to correct what was done.

Their billing system is terrible. During my first visit I was informed that my insurance was in network and I had no issues with billing. During my second visit I was told again that my insurance was in network. I paid at the office for my co-pay. 6 months later I get billed for an additional co-pay because they were no longer in my insurance network, even though I was told otherwise previously and they refused to revise the billing. I would recommend staying away from this business.

This is not a very well run business. They entered my insurance information incorrectly, overcharged me, and are refusing to deal with it. I called the office immediately after I noticed, the woman at the desk told me they would take care of it. They did nothing, and a week later they told me sorry you'll have to call the billing department. The woman at the billing department said they entered my insurance number incorrectly and they would handle it. Another 3 weeks goes by and nothing was done, I called the billing department again and they hung up on me. The doctor was perfectly fine, but the business itself is not well run. Save yourself the pain and go somewhere else.

I am having issues following surgery and called the emergency line and was sent to voicemail. After waiting 2 hours for a response and trying several times always going to email. I called the front desk and did actually speak to a human who put me through to the triage line and again voicemail. Still waiting…. So much for the emergency support!! It is bad enough that every appt has wait times of 1.5 to 2 hours, but lack of emergency response in a timely manner is unacceptable.

I usually don't do reviews but I feel that it is needed. Also, my dissatisfaction is mostly for a huge wait time.<br>My husband and I were scheduled at 10 and 10:15 and we waited so long in the waiting room that my husband could not stay. Also, it took until the next morning to process my order for new contacts. The glasses/contact desk took forever to receive my prescription for some reason. We left at 12:30 with only me being seen and my contact order still being worked on. Also, it took multiple calls checking on the order for my order to be completed. We have been going to this office for years and this has never happened. When my husband canceled the his appointment he had to be refunded because they started taking payments beforehand at check in. And secondly, the response that we got was that it was the receptionist's fault for letting multiple patients be seen who were late. Does not seem fair.

...so, was a patient there maybe between 15-18 years...typically 2-3 hour wait, but previously thought it was just another of life's annoyance...not so much anymore...went for an appointment today, and I forgot my credit card for the lousy $40 co-pay on my insurance....looked like the sky was falling ! ...they refused to see me ! ....profits before patients, huh ? ...because they refused to bill me (all my other health care providers have no problem) a lousy $40.00, they lost the insurance carrier invoice of almost $1,000...."PROFITS BEFORE PATIENTS" should be their motto, as the Hippocratic Oath obviously isn't applicable any more...

I am finding it impossible to actually get anyone on the phone there. Even when I leave my number to call back on the automated system I receive no calls. I’ve never experienced this at any doctors office before. Frustrating.

My elderly mother had an appt today… it’s very hard for her to walk. We were SEVEN minutes late and they wouldn’t not honor her appt. Very very disappointed in their actions. Last time we had to wait over 2 Hours from start to finish..

I would recommend ocli vision because from the very first time I called for an appointment until my last appointment after cataract surgery, everybody was very kind, knowledgeable. The appointments were on time and I think the surgery department went above and beyond making sure that I felt safe and comfortable. All my questions were answered. I never felt any pain. All I felt was cared for by a knowledgeable staff and surgeon.

9/16/25. I had an 11:30 appt. At 12:10pm I reminded the front desk of my appt time. She went to the back and techs started scrambling like cockroaches put under a light. Tech immediately took me back and performed her part of the exam and asked that I wait for Dr G in the secondary waiting room. Finally at 12:41 she put me in the exam room at which point I expressed my displeasure at the lateness. Her response “You don’t have to come here”. WTH? WHO says that??? My reply to her disrespect “You’re right! I don’t and I won’t”. I have been going to Crossroads Eye Care since 2011 and never have I been treated so poorly! Totally gone in the gutter since becoming OCLI. Went home and requested my records online. DONE!