Gwynedd Family Medicine's Online Review Report Card

Fantastic practice. !!! Dr. Brett Fissel is my primary who hands down is my choice. But no complaints on the other doctors I have seen in the practice. Seriously nothing bad to say about any of them!!! 5 stars ⭐️

This practice USED to be fine before Jefferson Health took over. Now you can't even get someone on the phone for an appointment! They screw up ins. authorization requests. 2 months before you have an appointment, they still haven't contacted the insurance company for authorization! HORRIBLE in how they treat patients. $$ before healthcare!

The Doctors are great but I was very disappointed with how Dana the office manager handled the stop of my electricity in my home. They just had me going back and forth between the electric company and the office for about a week when I finally gave up on Dana's help. It was obvious I needed assistance with trying to prevent my electric from being shut off and she was not willing to go any further in helping me. I really do like the office but...It was frustrating. Meanwhile supposedly they handle this situation often.

Read Mary Ann's below. Further...only open until 4pm and can never get an appointment for sick kids. Also extremely unorganized. We get better service from urgent care.

I am giving 4 starts because the Staff an Doctors are always a pleasure and attentive. When I do get through I feel I am very well taken care of. However I do have some complaints on the operations. I've been going to this office for 15 years and I have always loved this office however over the past 6 months it's been nearly impossible to speak with someone on the phone without waiting atleast 20mins. THIS IS NOT AN ATTACK ON THE OFFICE STAFF. They're always very pleasant on the phone and you can tell they are doing thier best and just trying to keep up with the call volume. They recently merged with another office which it probably the reason of the slow down in service. It definitely isn't the same and it shows. Please please please get more staff to answer the amount of phone calls they get. If your going to accept new patients you need to make sure you can keep up with the volume that brings in phone calls and appointments I do like the telemed option for appointments. It's definitely been nice for sick call appts when you know you need meds but you don't need to go through the whole in person doctors visit. I don't mind seeing whatever doctor is available for sick calls. I've see a few different ones and they are all very nice. BUTTT if you need to see your actually doctor be preapred to wait. Gone are the days you can actually get an appointment with the doctor who prescribes your daily medications within a reasonable amount of time.

No one will see you in person if they think your symptoms "might be" covid related. Which means they may might decide to not see you for Any reason except hick-ups. If life expectancy is plummeting - it's places like these. If I can get them to lose their license - I will. I have history of blood clots and severe short breath - their suggestion: go to CVS.

I have been a patient of Gwynedd Family Medicine for over 20 years. Over the past nine months I have tried 4 different times to get an appointment with no success. I was told last week to call at 8:00 am for a sick visit as ALL the Doctors took the same vacation week! I tried calling at 8:05 and again no appointments were available as only one doctor was in and the nurse practitioner was off. The receptionist once again suggested going to an Urgent Care Center to resolve an ear ache. It saddens me to leave this practice as I never had any complaints before this previous year:(

My wife and I are very fortunate to have Kathleen Leary as our family physician. She always listens well, and we never feel that we are being rushed through our appointments. If appointments need to be rescheduled or regard an urgent situation, the practice will do all possible to get you to them. Dr. Leary has helped us both very much with our assorted health issues, and her prescribed recommendations for dealing with those have been excellent. She is the best primary care physician I've ever had, and being in my eighth decade, I have had quite a few! All the staff in the practice are very friendly and helpful, and show sincere concern for providing the best health care for their patients of all ages. Thank you Gwynedd Family Medicine!

I love this place , especially Dr. Brett Fissel and their office staff. However, within the last six months , you can no longer get a sick day appointment up to 24 hrs ahead of time (even as a long time patient ). You have to call at 8:00am as all the sick appointments for the day usually fill up by 8:30am. I’m not going to take a day off of work for the CHANCE of getting an appointment that same day . In addition, getting appointments was easier even during Covid then it is now that they are part of the Family Care Medical Center (Jefferson) system. Hopefully when I call, I can get in for a mandatory pre-surgery appointment BEFORE my surgery /

Located in the 1600 Horizon Drive condominium, this is is my first medical practice in 6 years since I turned 18. It took a while, but I'm glad I found a good one! Dr. Fissel is a great doctor, he is easy to talk to and get along with and so are the rest of the aides/secretarys that I have encountered. They were al very efficient too, i was in and out for my very first visit/exam in a hour!! Noone really likes going to the doctors, but when I do need to go then I look forward to coming here!