Jacksonville Family Medicine Center's Online Review Report Card

Professional and friendly staff. Dr. Shipton is an excellent physician.

Our family absolutely loves Dr Brooks as our pediatrician! She is so patient, kind, and most of all compassionate. I have never loved a doctor so much. Any of my concerns, questions etc. are always answered in well detail! she is clearly well knowledged, and amazing at what she does! My kids love coming to her office! 100% the most amazing doctor! thank you for always helping my family!

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The office in Titusville.. That I used to go to. Was of ABSOLUTELY NO HELP to me WHAT so EVER today!! When I called them. Trying to get a refill on the medication I need. In order for me to breathe!! With my COPD with Asthma!! Seeing as how their office was the last one to prescribe me said medication!! And told me to just go to the ER. Even though I had told them. I do Not drive. Not to mention finding a way back home from the ER. Plus waiting in the ER close to me takes FOREVER lately!! Plus the woman I talked to was kinda rude on the phone!! So basically even though I told them. That I have been having REALLY bad coughing fits at night. To the point that my limbs go NUMB!! The woman I spoke to. Basically could CARELESS!! In my opinion.... If you do NOT have a good bedside manner.. You should NOT work in the health field!! Even if you're just a secretary!! I am VERY DISAPPOINTED in the Titusville office!!

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The PHN offers a lot of services with a sliding scale discount, and from what I have seen of the care I have received they provide quality as well. I feel cared for and respected by the providers.

Dr. Wahba is the best doctor I’ve ever seen!! The nurses are all so kind and knowledgeable.

My wife and I were treated very kindly and with great care and respect. The staff were very professional and were very knowledgeable with the procedures applied. They have exceeded our expectations in every aspect. They demonstrated their great abilities in their dedication and performance of their duties. They are truly a 5 star medical center.

Update 2: had a direct exposure to a positive covid case. Called the office to get approved to get a test at the hospital. They took my name and said they'd call me back. This was yesterday at 2:30pm. Called again at 9am today and left a VM. My sister called and left a VM too shortly after me. At 12 we called again after not hearing anything and actually got a person. Told them we were exposed 4 days ago and symptomatic and needed a test. She told us to wait a few hours and call the hospital to see if they got the order from the office. We did. The hospital didn't receive it (we called 2.5 hours after talking with the office). We called back to the office and they said because they have been administering vaccines to "dozens" of people today, the doctor hasn't even reviewed our files yet, BUT the order will definitely be there by the end of the day. Absolutely no urgency for a likely positive case. All they have to do is send a fax! Absolutely no regard for anyone's time or safety unless you are a healthy person seeking a vaccine. UPDATE: got a call today that the office is seeing no patients other than covid vaccine recipients before 12pm everyday. They also have no late hours (appts after 5) until the beginning of May. If you can't get in between 12 and 5 because you work or have class, I'd suggest getting a new PCP. Dr. Wahba himself is wonderful. No complaints at all, however, I'm almost never seen at my appointment time. I'm typically called back 15-30 minutes after my appointment was supposed to start even though I typically arrive 10-15 minutes early. If you plan to be seen by this office, I'd recommend calling off or taking a half day as there is no knowing when you will be seen or how long you will be there as there is more waiting to be done when you finally get called back to a room. I took their first appointment at 8:30 one day and stood outside in the freezing weather until someone finally unlocked the door late and then had to wait in the waiting room until the receptionist got in for the day despite being pre-registered. I was assured I would be seen on time as I asked them since I have to be at work at 9.

Love the Ebensburg office!! Everyone there is amazing and compassionate. I wish every Dr. Office was like theirs.