Nemours Children's Health System's Online Review Report Card

Weve been coming to this practice since our daughter was born in 2015. Its obvious they care about the children they see. Making appointments is easy whether routine or sick visits. The nursing staff is extremely warm and welcoming when we come in and is happy to give advice over the phone. Weve even found ourselves needing after hours assistance a few times and their nursing staff who monitors the phone has always gone above and beyond to make sure my child is healthy and safe not to mention very reassuring to stressed parents in stressful situations at all hours of the night. It never feels like an inconvenience when we call.The doctors on staff are equally well trained and knowledgeable. When going through our visits they make a point to speak to my child and get her input directly in how she is feeling and make sure to never push her if she is feeling anxious about certain parts of the visit I.e. checking ears if not truly necessary. They also keep the parents in mind making sure we understand the full scope of whatever were dealing with and preparing us with all the necessary resources to give our child adequate care.I really cannot recommend this practice enough. From primary care to sick visits weve never had a bad experience.

They have taken care of my 3 children for 16+ years and have always gone above and beyond to make sure all bases were covered

Waiting time is high. Doctors won’t listen parent statement. They will request to visit again after week. So you will have to pay doctor fee twice. Importantly they will not give appointment without insurance.

Dr. Rao is great have been going there for my kids for 10 years.

We take all of our kids here for vaccines checkups and sometimes we get to see one of the doctors we like and sometimes another one. Two weeks ago we brought our 5yearold daughter for a massive ear infection and she was given a scrip for amoxicillin and we were told that if it was not better in a few days to give her a call and she would call in a scrip for something stronger. Several days later the amoxicillin was not nearly as effective as hoped so my wife called the office to speak with the doctor and get the stronger antibiotics. However she was stymied by the receptionist. She simply refused to put the call through to the doctor. So... We brought her to Urgentcare where she was given a stronger antibiotic almost assuredly the same one she would have received if the receptionist had allowed us to actually carry out the doctors instructions. Even though we have been treated reasonably well here I think we will be seeking another pediatrician.

Everyone there is amazing Always So nice. I have been taking my kids there since they were born and could not ask for a better practice

I’m not thrilled. They seem to understand that my son needs further blood work but will not listen to what I need. They could help and diagnose my son but won’t I have to travel to DC for a specialist with non of the blood work that would be so helpful which just means I’m gonna have to go back to DC an extra time. They could help but won’t.

Dr. Kim is new to the practice and we have seen her a few times.  We really like her and I am going to see if she can be our primary PCP.  She is very down to earth easy to talk to and offers great medical advice.  She has children of her own so she can really sympathize with any medical issues your child is going through.  My children have seen all of their physicians and we prefer Dr. Kim.

My children usually go to Dupont Hospital for their specialty appointments but we live in Phoenixville and traveling to Delaware is very far. My kids were going to chop in Paoli because it was the next best thing. I received a postcard notifying that this office was opening up and it was connected with Dupont. I was thrilled to find out that my kids could go to a pediatrician that was connected with Dupont Hospital. I feel that DuPont is the best childrens hospital around and that their peds office would match up to their service. They have three doctors at this practice and I do like them all. I feel they are very professional and know what theyre talking about. The receptionist staff were very kind except for one woman who seems pretty crabby all the time. But if you look past her you will see the rest of the staff have great customer service. I am glad that I was able to switch over to this Dupont office.  I am still new to this office so I cant really say if they are better than the chop pediatrics in paoli but I have high hopes and will update as I take my kids there.

Easy access to appointments and nurse questions. Very friendly staff and extremely clean facility.