Joseph Paviglianiti's Online Review Report Card

Very good experience. Staff was efficient and courteous. Dr Pav was excellent. I didn’t ever feel rushed and he explained everything thoroughly. Edit; we went to the office in Washington, not the one 38 miles from us. Edit: 8/12/22 I’ve had communication challenges with the Washington office over the past 1.5 months. 7 calls - (I keep track of everything on my Icalendar because …aging) to get a procedure scheduled, some of those because I didn’t get my calls returned. I never did receive a call to confirm that they contacted the hospital to do a scan, so I called the hospital myself and indeed they had sent in the orders. My in-office appointment was great, everyone was pleasant. 3.5 stars which I will happily update after my next appointment.

Dr Pennock was amazing. He was very nice, so thorough and addressed all of my concerns. I'll definitely be seeing him for any ophthalmology needs in the future.

Everyone in this office is always so helpful and kind. They have been extremely professional and supportive during our most difficult medical problems. We recommend them to everyone. They take their time and really talk with us about treatment options. We couldn’t ask for a better experience.

After driving 30 minutes, sitting, and waiting for our daughters appointment for nearly an hour - I asked how much longer it would be? The receptionist stated that it would be less than 5 more minutes. After another 20 minutes she asked what my daughters name was. Why give an update without even knowing where my child was in line? If I was an hour late, best believe I would be charged. When do doctors offices get held accountable??

Dr. Hughes is excellent! The staff very attentive and helpful. Highly recommend!

Dr Pav and his staff are WONDERFUL!! Highly recommend!!

Was referred to Dr Pav and he is amazing. Staff was super nice and welcoming. He Explained everything to us and made sure he answered all of our questions. Highly recommend. Will for sure be bringing my daughter to him for her yearly checks.

Dr. Pav is an exceptional ped opthalmologist and has been wonderful each and every visit...I take my adult son there and recommended my daughter take my grand-daughter to Dr. Pav as well - she loves him too! Great practice and staff are always kind and attentive - would HIGHLY recommend this practice******

I have been a patient for over 15 years and had the best eye doctor possible, Dr. Paviglianti. But, today I had the worse experience with the front desk lady. I do not know her name but she had glasses on and is definetly not a nurse because nurses would treat me better. She was THE RUDEST person I EVER spoke with at THIS doctor's office. First, this was all after I waited in the waiting area for OVER 2 HOURS after my appoinment time had passed and did not even say a single word or compalined. Was I frustrated? Yes, but did not want to be rude. Here is what happened: At the end of my visit I always stop by the front desk to make sure I get my new eye prescription. However, this lady pauses me before I leave and says that I owe a copay? I had told her that I have been a patient for over 15 YEARS and all of a sudden I have a copay FOR MY ANNUAL VISIT, with an eplanation that does not even make any sense. At least give me a proper explaination if you want me to pay. Then, when I asked to see Dr. Paviglianiti because he would know what is correct, she told me I have to wait until 4pm to speak with him? Did not even care that I waited LITERALLY 2 HOURS just for my appoinment and would not allow me to ask him a question that would take less then 2 minutes? That just pisses me off. At this point, I honestly did not care about paying, but do not be rude about it. Don't work at a job where you interact with people, if you have terrible communications skills. DO NOT talk or nod your head back and forth while taking to a patient when clearly you cannot even tell me the ACTUAL explaination. She did not even try to understand what I was trying to say. Instead, she said I have a "medical condition", even when my conditions have been the same over the many years. Honestly, if I could give this a zero I would love to, today's experience is not what anyone should go through. It is people like her that do not want me coming here any longer.

Don't go here for eye exams, deceptive billing practices. EDIT: Follow up, in response to the comments from the Owner below, we left four voicemails over the past two months for billing, Dr. Paviglianti, and their office manager with no returned calls, we paid our bill and are filing a complaint with the health department as recommended by our insurance provider (a BIG one). Our insurance company said if it was a preventative visit, or annual checkup (which it was) it should have been submitted as such and would have been covered under our medical insurance for a child. Because the office refused to change the label of the bill from "Office Visit Detailed/New" to annual checkup or preventative checkup, we had to pay the entire bill. They had every opportunity to work with us and we would have deleted this review. I'm sure they're great doctors and appear to do wonderful things for children with serious problems. They just have deceptive billing, which I've read many other reviews saying the same thing. Insurance company said this isn't the first time they've had trouble with this office... They didn't accept our vision insurance and never told us until after they sent a bill for $250 and we called to complain. Their excuse is they're medical doctors - but they never told my wife. Had she known that, she would have gone elsewhere - but we weren't even given that option. To top it off, she said the exam was a joke, less than 10 minutes, a fraction of a typical eye exam. When I spoke with them, they said we would never tell anyone vision insurance would cover an eye exam (imagine that!), and that my wife must have misunderstood. My wife said that if she'd known we didn't have vision coverage there, she would have walked out the door before the exam.