St. Christopher's Hospital's Online Review Report Card

Had chest x ray ! Was told my doctors will receive result in 24-48 hrs ! It’s been 3 business days and a weekend and still no results were send ! Today is Monday and for some reason they are not even open considering they only open till 3:30 during regular hours !

If I could give negative 5 stars I would. My physician ordered a stat abdominal/pelvic CT scan without contrast because I’m in so much back pain. I had an appointment scheduled for tomorrow. I got a call from my health insurance, NOT even the hospital itself, that my CT was cancelled. It is not the job of my health insurance to inform me of these things. The story gets better. I didn’t even cancel my appointment. Who, might you ask, cancelled it? Apparently someone from my doctor’s office. I am the patient and this imaging center will cancel your appointment if just about anyone calls them and not even notify you. I have called them three times and they have said that it is not their job to schedule, certify, contact the insurance, etc. I am a sick patient who is in need of medical attention and my medical attention is being cancelled. No one at this imaging center, including the supervisor for scan certifications, cares about the patients’ health. They are negligent. I’ve been treated this badly and I have private health insurance - imagine if I did not.

I had a great experience getting a brain MRI done. Scheduling the appointment was very easy. I am extremely claustrophobic so this was not easy for me but Stacy took really good care of me. She made me feel so comfortable, let me take my time and had a few tips and tricks to get through it. Stacy was so understanding of my situation, I could not have asked for a better person to assist me. The facility was very clean and the staff was so nice. Will definitely recommend to others and go back myself in the future if needed!

I would like to thanks Jessica for her help today. She was wonderful and pretty much helpfull. She really take care of the patient and is extremely nice. Explain everything very clear. Thanks again. They were amazing with me.

Went twice in two days and doors were locked. No sign or anything at the front door. Wasted my time. Called in and nobody picked up and scheduling even tried calling for me. At least put a sign up you’re done for the day and not have people waste their time or even a voice message or something.

I just had imaging done at this center and was really very pleased with entire experience. The appointment scheduling over the phone was nice and easy. They accommodated me in a very short notice at specific a time. I also received very thorough phone instructions about the prep and the test. On the day of the test check in process was very efficient. The waiting area was nice and entire facility clean and neat. The receptionist friendly and personable. Perhaps the best technician I have ever experienced - Mary walked me through the procedure and was not only professional and with implacable bed side manners but demonstrated excellent knowledge of her field and went beyond and above to make my entire test go with the least amount of discomfort. Really terrific team. I would recommend this facility to anyone. Thank you to everyone for being really a top notch!

The staff is very friendly and they make you feel comfortable right away. I would like to specifically mention the pregnancy ultrasound technician as she was LOVELY, she made me feel comfortable with the process and she also helped me with my pregnancy fears and questions. I am thankful that I came to this location as she put me at ease right away and she eased my woes. I don’t remember her name but I believe she is the only one that does the ultrasounds. I was there on April 30th. Thanks again!

I've been to this center many times over the past several years. Numerous X-rays, MRIs, CT scans for my children & myself. I have always felt we were treated as quickly as possible by very nice, friendly staff. I've always chosen to use this facility as its quicker than the hospital.

Waited on hold trying to make an appointment for 30 minutes. During that time I called twice because (it sounded like) an operator picked up and then immediately hung up (twice). Finally got someone and she said she couldn't hear me although she was talking to me as if she could. She told me I needed to talk into the phone so I put it right up to my mouth. She said it wasn't any better and that I needed to call back. Incredibly frustrating.

The medical staff are okay, but the billing department is simply bad news. Don't go there if you have insurance, they don't bother checking if something is covered and will badger you to pay out of pocket. We are NEVER going there again.