Marina Shtern's Online Review Report Card

Do yourself a favor and find another doctor. I have never been treated so poorly by a medical professional. Incredibly rude and couldn't care less. She'll literally send you out the door with referrals to doctors who may or may not be able to help while you're trying to explain what's wrong. I thought she was very nice after my first visit but I was mistaken.

I have recently seen Dr Shtern for the first time at the practice I have been going to for years. Unfortunately the practice has had alot of changes lately. But I was pleased with my visit with Dr Shtern. She was so informative and extremely caring about my health. I found her to be a wonderful doctor and would recommend her .

After waiting in the exam room for 45 minutes I was extremely displeased. This the most belligerent, arrogant, hostile physician I’ve ever met and this was my first visit. Not a good first impression by any means! Her bedside manner is that of a pit bull. In response to my questions she treated me like a two year old and left the room in a huff slamming the door. Guess what Dr. Shtern? You’re fired!!!! (I normally see Dr. Ukropec , who is a 5 +star doctor , but she was not available. )

Terrible experience here. Like others have mentioned, the wait stretches into eternity. I was also really unhappy about what seem to be some shady billing practices. I came in for a routine check up and was told that I was required to have an ultrasound. I knew that my insurance wouldn't cover that as a "preventative" and refused. I had to argue with the receptions to refuse the unnecessary procedure. When I finally saw the doctor, she spoke very little and didn't really bother to answer questions or reassure me in any way. Lo and behold a few months later I received a bill for the ultrasound that I never had. What was weird about that is that they didn't even attempt to bill my insurance for that specific procedure. Why? I had really good insurance at the time. It's because they knew that I never had the ultrasound and couldn't legitimately bill insurance but just wanted to try and wrangle a co-pay out of me. I won't be back.

Dr. Shtern is a treasure; she is one of the rare compassionate and competent gynecologists in NYC. She is very knowledgeable and every time I have to go to her, she makes me feel extremely comfortable throughout my appointment. Her medical assistant, Lara, is very helpful with questions and exceptionally friendly. When she came to check my blood pressure, she apologized for the wait, even though I was waiting for 15 mins. Usually, in other offices I wait for hrs and, yet, no apologies. Dr. Shtern is my OBG/YN for many years and along with her great staff, she provides the best service I have ever received. I can't imagine going to a different doctor anymore. Highly recommend her!!!!

Have been a patient of Dr Shtern for more than 5 years and always had a great experience. Very professional service in the office, very pleasant and nice staff, always ready to listen and help. Sometimes they tend to get busy with patients, but the office and the stuff are very nice.

I wanted to speak to the Dr. during my last office visit to formally file a complaint against her nurse or office manager Laura. I’ve been going to her office for a few years now and Dr. Marina has been an amazing and caring physician. Until recently Laura was competent and somewhat friendly. I have never been so judged and mistreated at my doctor’s office. The last time I visited, she was very disorganized, rude, short tempered and overall nasty to deal with. She took blood and when I received the call for the follow up; she was very scattered. She scheduled me for a 2:30pm appointment and each time during that conversation, kept forgetting what she was doing. In fact she kept me on hold then would hang up. When I finally spoke to her, she very poorly conducted the call, set an appointment or 2:30pm but a few days later called to remind me of my 1:45pm appointment. Had I not called the office the morning of the appointment I would not have known the true time was. Once at the office, she was disrespectful in fact became very annoyed when I couldn’t give her the answers she wanted as quickly as she wanted. She didn’t tell me I needed to fast for the bloodwork she got very annoyed and told me that it was impossible she wouldn’t have said anything. When asked or rather reminded her of my prescription for refills of my birth control pills, she became very short and annoyed. I felt mistreated, judged and violated as I definitely didn’t want her in the room when I was examined. Even for the prep work, she was rude, short and scattered as if I was beneath her. I will be switching doctors unfortunately because I definitely do not appreciate that kind of treatment. I wanted to speak to the doctor in person but the nasty nurse didn’t allow it. I would hate to think this is how she treats the women that come to you for guidance, advise or proper care. I don't know if it was a race thing or she's just a nasty human being. Such a shame because Dr. Schtern is perhaps the only doctor I trust.

I am very happy I have found Dr. Shtern and have brought my family and friends to her practice. She is very caring and compassionate and has helped me make changes that improved my health over the past 5 years.

The Best Doctor I Ever Had!!

I feel like I finally found a doctor I have been looking for! Dr. Shtern took her time with me and helped me with all of my issues.