Robert D. Hong's Online Review Report Card

Loved how the staff made you feel like a person and not a number and Dr Hong is a very educational doctor I would recommend him to anybody We need more Drs like this

I TRUST DR. HONG. VERY NICE PERSON. ANSWERS ALL MY QUESTIONS.

Dr. Hong took the time to answer all of my questions and explained things in great detail that helped me get a better understanding of my symptoms. After years of searching, I have finally found a top notch physician in Dr. Hong. I would highly recommend Dr. Hong for anyone in need of an excellent Urologist.

Very good visit and he explained my options very well.

I always feel like Dr Hong is very honest and thoughtful. Good advice. Listens to me and my concerns.

Dr Hong takes his time, but often goes off track in conversation. He has a great bed side manner but communication with his nurses, the call center, the scheduler, and office staff is extremely poor. This worsens patient care and damages out patient recovery. I suffered for days because he did not put an order on the chart so I could get the issue fixed. What a disorganized customer service mess in this Practice.

I had surgery,the nurses at the hospital that I had went to was horrible. I was in so much pain and they wasn’t following the dr. Orders concerning my medication time. Dr.Hong comes in my room reviews my chart and tried his best to make the best recommendation for me! He was patient,and attentive. The overnight surgery turned into a whole 11 days, which 8 days was a complete nightmare so much that I had to transfer to another hospital. Dr. Hong wasn’t the that originally doctor that conducted my surgery but I am ever grateful that he walked into my hospital room! I feel like he saved my life-I later found out I had pneumonia! May God continue to bless you Dr. Hong in all the work you continue to do. Your will always be remembered as a blessing to me!!!!

Dr. Hong had an on-time appointment the first time, then everything after that has been a disaster. Not one thing since has been on time and has caused me to cancel multiple post-cancer follow-up appointments because his office is run so terribly. If you have any other option, DO NOT choose Dr. Hong's office.

I understand that doctors sometimes run late because they need to spend more time with a patient, but this doctor was an hour late for two of my appointments and an hour and a half late for my initial visit. He arrived having no computer or any records (although I'd been referred by another physician and had provided information as to where to get my records) after the nurse had jotted a few things on a scrap of paper to brief him in the hallway before he came to see me. He was pleasant and seemed competent, although his body language was negatively judgmental when I told him I used an "alternative" therapy. My second visit, clearly a follow-up, the nurse asked, "now, why are you here?" Other mix-ups by admin staff seem to indicate serious organizational deficiencies. I think if the office tried new management their service delivery would be excellent.

Dr. Hong helped me through a tough urologic problem. Intelligent and compassionate.