Hartman Eye Group's Online Review Report Card
Hartman Eye Group
3.7
Average Star Rating
45
Total Reviews
4
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Hartman Eye Group received 66.7% positive feedback, with patients praising the doctors' professionalism, knowledge, and the caring staff. However, 33.3% of the feedback was negative, primarily citing rude customer service, inefficient communication, and billing issues. Overall, the practice is commended for its quality care yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Hartman Eye Group's Reviews
Honestly, terrible customer service. If you are looking for an eye doctor look elsewhere. Try to sort out an issue and seemed like it was more of a nuisance for them than concern for the patient or sympathy for the miscommunication.. not a good experience. I am not surprised their rating is so low.
Reviewed On Yelp
The optometrists and rest me medical staff are terrific!! Kind, friendly, carrying, and never feel rushed if I have any questions etc. The other side, the eyewear staff, in my experience are not patient, not very accomodating, and a bit rude. Again, just my opinion from my experiences there.
Reviewed On Google
Very good service
Reviewed On Google
I had to take my baby today and the doctor was amazing. Very professional, great with handling babies for their visit. Would recommend this eye group to anyone looking!
Reviewed On Google
The posted business hours are from 8 to 4. Told glasses are in pick up anytime. When I arrived at 12:00 find out the are closed for lunch until 1:00. Please update you business hours if indeed you are not available during lunch.
Reviewed On Google
Doctor rude. Period.
Reviewed On Google
The Ophthalmologist was very nice and professional however there were hidden fees and the used a some device without my knowledge on my daughter who is a minor and up charged me $130. I’ve called to question the bill several times and can only leave messages. The billing department has not called back. Poor business practice. Will not go there again……
Reviewed On Google
My mother had the wrong lens replaced in her eye after a cataract surgery which was said to be computer error, however the computer is only as smart as the person operating it. She now has to have corrective surgery to repair this botched surgery.
Reviewed On Facebook
Love Dr. Lope and the staff are always so helpful!
Reviewed On Google
Surgery center where I had my cataract surgery is a 5 *. The optical however is a 2*. Didn't take my glasses because I wasn't able to see out of them correctly. Went elsewhere and now I can see fine. Also found that Hartman was expensive. My balance here was 294.00 that my insurance didn't cover. Where I finally got my glasses atca different place, the balance the insurance didn't cover was 44.00. What a difference in the cost. Saved myself a ton of money and now I see just fine. I will state that Hartman did reinstate my insurance so I could go elsewhere. NO CASH. Since when is money no good ??? What's next ?
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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