Upmc Horizon-Greenville's Online Review Report Card

Was fast

We recently arrived in Greenville. My son contracted an infection in his ear the last couple of days. Brought him into the ER due to increasing pain and changes to the back of his ear. The first night was fine, seen in a decent amount of time, received answers, first dose of antibiotics and a prescription. Since it was nighttime, we would have to wait to get our prescription the next day. Prior to leaving the nurse provided me with things to look out for, which included a "high fever" and "pus". The night after returning from the ER, my 5 year old spiked a high fever and was having oozing to his ear, according to THEIR instructions this was terms to be seen immediately. Once the attending ER physician (Dr. Ali) came into the examination room, he was extremely condescending about WHY I was back at the ER with my sick son, and that it was "too soon". If that's the case, then perhaps their care instructions need to be updated to "do all of the above and then seek help" , otherwise you're making a concerned mother feel like she did the wrong thing by putting her down for seeking care. Their time is just as valuable as mine, and this experience is infuriating and makes me think twice about the value of care patients receive at this facility when your physicians are allowed to speak to humans, to MOTHERS, that way. Ridiculous.

Such nasty staff. Rude. Miserable. Not helpful.

You are better off traveling to another hospital before coming here. Half hour in the waiting room waiting to registered and still have numerous people ahead of you.. nobody called back.. let’s also bring up the fact that nobody has manors to cover their mouth when coughing… Editing to add; 5/24/23 I went in for bad headaches get diagnosed with bronchitis and sinus infection 5/26/23 bad headaches are still happening, end up finding out I had a spinal leak from my spinal anesthesia for my C-section. Doctor told me to wait til morning to go to Farrell to have a blood patch done but Nurse suggested I go right after leaving there. Which I did listen to nurse and got what I needed done. So to this day, if you want some decent treatment go to another hospital besides Greenville.

A few yrs ago I got real sick meadville er sent me home to die basically.. but this er saved my life i had colitis, kidney failure and severely anemic to the point I almost needed a blood transfusion! Of course they don't have alot of beds etc ..but they kept me and then sent me to a place that could handle My sickness! Thank you so much again .

My visit on 3/6/23 will be my last here. I have had bad experiences in the past. When I was younger, they misdiagnosed me with a bladder infection and gave me horrendous horse pills that made me violently ill. Turns out, I had no infection and just needed some physical therapy. Last year, I went in *reluctantly* after nonstop vomiting. They ran some tests and gave me anti-nausea medicine and sent me on my way. Turns out, I had COVID-19 and they NEVER TESTED FOR IT. This brings me to my most recent visit. I was hacking and had terrible body and chest pain, which led me to go here in the middle of the night. The problem I had with this visit came with my discharge. After waiting around for 1.5 hours for the results of a pee test, nurse Kathleen came in to discharge me. When she handed me my papers, she asked me if I was still experiencing symptoms with an attitude that made it feel like she thought I was lying about being sick. I had been coughing very hard all night and moaning in pain, so for her to ask me that question in the way she did felt completely invalidating. Also, she did not tell me I have a UTI in my discharge. I found out by reading through my discharge papers and looking at my test results myself. UTIs don’t have to be a big deal, but it was extremely overwhelming to find that out on my own after being in the hospital for 3 hours. It sent me into a breakdown and made me feel like no one cares about me b/c the nurse herself didn’t care to tell me what my results were. Also, upon reflection about my visit, they never asked me on a scale of 1-10 what I would rate my pain, which I thought was a standard question especially since I was prescribed pain killers. It has me wondering, do they do the same thing when prescribing stronger pain killers than mine? This has me believing that they are contributing to the opioid epidemic by not properly screening people for their pain, but that part is just a hunch. Overall, DO NOT GO HERE!

Do not use this emergency room the nurses have no empathy toward their paitents, you will sit for hours before being seen ,regardless to if you have a child ,or are bleeding out of whatever area or your body you are, you will still sit for hours, you will be kept uninformed, The treatment you recieve will not be anything like you would expected, all the locals in the area know this , but this review is for the non local people the conditions have been this way since way before covid and has only been worse lately

I have photos of old blood on an in use exam table, and nasty stains on the floors. How can I share these with you?⁷±

ER Suspected blood clot in leg. Blood pressure 175/100. Their response? Come back Monday because we can't do an X-ray tonight. fük off.

They are down to emergency room and one hall for covid patients only. The rest of the building is office space. Had my grandma at the hospital last night on doctor orders due to low oxygen. After 4.5 hours we were still in the main waiting area. I mean you'd think when someone can't breathe it would be treated like an emergency. If you need to go, go by ambulance or there is a good chance you'll die in the waiting room waiting to be seen. Awful care.