Erum Ilyas's Online Review Report Card

Today I had appointment with Dr Ilyas at 11:10 Am. I reported at 11:07 AM for the same. There was no one in front of me to be seen and after 1 hr of wait Receptionist had no clue on why I was not been seen and was ok to cancel the appointment. I had office meetings lined up so I finally canceled the appointment. Don't recommend this clinic if you respect other’s time and expect the same from others. I am now in search of better dermatologist practice in the area and considering going to Bryn Mawr.Advise to management - If you want to grow in the profession then start respecting other’s time. There are lots of good doctors/practices all around and they will certainly grab the opportunities you are ignoring.Forgot to add i could listen lots of laughs and chatting while waiting, not sure if they were doing party while so many patients were waiting to be seen. Pity on them.

Dr Ilyas takes so much time to listen and cares. Very happy with my treatment

Have been going to Dr. Ilyas for a number of years. She is thorough and patient. Her office staff are another matter, have had several problems with them, mostly about scheduling. For my latest appointment, I was instructed to call the office when I arrived in the parking lot, provide a call back # and wait to be called when an exam room was available since the office waiting was closed due to covid. Followed the directions and sat in my car for 1 hour, during which I saw number of patients park and go directly into the office without waiting. I left. Finally got the call to go in; I explained to the receptionist that I was frustrated with the hour wait and was furious watching other patients park and go in with no wait. The receptionist's response was "OK"......not an I'm sorry and no effort to reschedule. Sorry Dr. Ilyas, its time to look for another Dermatologist.

I agree that Dr. Ilyas is patient & listens, aside from being thorough. I also agree that she is excellent at explaining how/why or where you make have acquired a skin ailment & the process that ailment goes through, & then provides solutions &/or treatments. Dr. Ilyas has a pleasant personality so it makes you feel relaxed & she tells you what it is going to feel like (a pinch or sting, etc.) as she is treating your issue.

Finally a doctor who listens!

Having several dermatologists over the years, Dr. Ilyas it's clearly the best. Caring and professional, you can't ask for more.

Always courteous, professional and precise. Takes time to get to know their patients

Always promptly seen. Suffer from eczema and after a week after visit flare ups dissapeare.

Exceptional care and service. Always feel that I am respected

Very caring and knowledgeable

I was so worried and thankful to get in on a Saturday

Thankful for Saturday hours!

I needed to be seen right away- staff was amazing. Listened to me and got me in quickly. Dr Ilyas took her time to explain everything to me

The staff here is very nice. Hard to get an appointment because they're so busy.

Always the best care- my entire family and neighborhood see Dr. Ilyas. She is professional, knowledgeable and respectful. Recommend without any hesitation

I have seen Dr. Ilyas several times. My wife has gone to see her, too. She is friendly, professional, smart. She explains things very well. And her staff is professional and very well organized.Dr. Ilyas is one of the best doctors I have ever had.

Dermatology is tricky, and Dr. Ilyas has a good eye for it. We had a few good experiences first but then after being a patient for two years, we were sorely disappointed at our treatment. our toddler was having terribly itchy skin in the middle of the night and was scratching to bleeding, we couldn’t seem to help ease it. In desperation we called dr.ilyas where they put us through to a call center for the on call doctor. We left a message with them and waited (screaming sleepless toddler waiting), 2 hours no call back. We returned call and tried again, no response back from the doctor. 6 times all together with no response from the doctor. Finally the doctor calls back after much stress and frustration and instead of providing guidance (I.e take your child to the ER) she berated us about how terrible we were for calling so many times and that we should have just taken her to the ER. That is not how the doctor on call calls are supposed to go, in any way. We managed to get an appointment with her the next day despite the lecture and chastisement. In the visit she didn’t lift a finger to examine our daughter but rather looked at us, disapprovingly and informed us it was an ear infection and we should just take her to the Er if it’s so unbearable. So we did. After four more hours of torture there was clearly no ear infection nor infection of any kind. They didn’t know what was wrong and sent us home. So what to make of all this? I will never recommend this dr., as it seems her ego overcomes any professional impetus to provide care. Shameful.

Explains in a way I could actually understand

Highly recommend.

Dr. Ilyas is amazing! She is kind, compassionate, and brilliant! What is particularly rare is that she is patient and listens! She walked me through every step of my skin cancer with great care! I trust her with my life... Quite literally!