Francis P. Ruggiero's Online Review Report Card

A very caring staff and doctor who have been with me and by my side during my two year battle with head and neck cancer. Dr R. Has performed two surgeries on me and encouraged second opinions on my treatment and later clinical trial. He’s the best you will find in Lancaster county. He really cares about the patient and his family.

Awesome physician and incredible bedside manner!!!

I went to see him as a consult after thyroid surgery with another surgeon which left an uncomfortable scar. He complained severall times that I was very "intense" and he clearly was more concerned about my personality than about the issue at hand. I wouldn't go back.

Dr. Ruggerio operated on my ear about 2 years ago. He and his staff are top notch. Highly Recommended!

My 3 month appointment post surgery had to be cancelled because I received a call that they no longer accept my insurance. I had many questions about the healing and care or my scar and thyroid removal. Really glad they did not cancel the insurance the day of my surgery. :)

The reception staff was very friendly and efficient. We were seen quickly. However, the physician was very rude to my son, who is a 13 year autistic child. my son was having trouble getting into the chair and was crying and pushing the doctor away. The doctor actually said "I don't care what you have-you're going to act right or we're gonna have trouble." WOW-we were never spoken to like that EVER in the medical field. I took my son and walked right out. We never received an apology call. Will tell everyone with ears NEVER to go here, especially if you have children that are less than perfect.

Was very compassionate with me, took his time and offered a good explanation of my condition. I would recommend him to anyone.

Front office personnel were friendly & curteous. All medical staff were personable, caring & compassionate. Dr. & CRNP created a friendly & comfortable environment while taking the time to clearly describe condition & tedious surgical procedure. Clearly answered "all" questions & concerns w/o feeling rushed. Surgery results (little discomfort/no pain, minimal swelling & discoloration, minimization & preciseness of incision along facial contour/creases should reduce future noticeable scarring) is clear evidence of surgeon's excellent skills. Secondarily, after 30 years of a persistent cough, this Dr. is the 1st to diagnose as potentially Neurogenic Cough & prescribe medication that has greatly helped the condition. Overall experience & results were excellent. Highly recommend.

After finding an enlarged thyroid during a routine physical, the process began to properly diagnose the cause. I was not getting any communication from my own doctor and realized the need to look elsewhere. After I left a message with his staff, Dr. Ruggiero called me personally and took the time to answer my questions. I became his patient at that moment, and he guided me through the process of Thyroid cancer with all the professionalism, care and compassion one could hope for. This is a Doctor who loves what he does, and cares about his patients. If you are in need of an ENT, I would most highly recommend.

Dr. Ruggiero did a total thyroidectomy after finding I had thyroid cancer in my 20's. He spent time with me preop, explaining anything I had questions with. He takes his time with you and doesn't make you feel like he's running off to the next patient. He follows up well. He truly cares about you and your outcome. My scar is healing very well, and is not very noticeable. He took the time to make the incision match my natural neck creases. He is very knowledgable, kind and caring.