Richard C. Harker's Online Review Report Card

Very thorough, takes time to listen

I have only seen Dr. Harker a few times when my regular doctor Creston Herold was not available. He has since retired. I now see physician assistant Joe Lista, My problem with this office is and has always been the clerical staff. Recently, I received a letter signed by Mr. Lista but written by Mrs. Harker threatening to dismiss me from the practice because allegedly I had missed two appointments in a row. I do not recall that at all. I was late to an appointment, and Debbie, who is rude and abusive, would not let me stay so I could be worked in. I mean he must have been able to go onto his next patient. She made me make another appointment for the next week. I have been billed for payment for office visits that have been made in cash before seeing the medical staff. I learned to put my measly co-payment on my credit card so I have a record.

Dr Harker is an excellent physician and has been my primary care doctor for over 25 years. His PA, Nurse Practitioner and nursing staff are also extremely talented. That is sometimes outweighed by the horrible front office staff and the back office accounting. They are rude in person and what worse, seem to assume your time is not worth anything while letting you wait interminably without updates. I have considered changing doctors over the years due to the front office issues but Dr. Harker's skill and care in a world of "hurry up, next" doctors has kept me as his patient.

I chose Dr. Harker after my family physician practice was closed as part of a take-over by a hospital system. From day one, he has been an excellent source of information and understanding of my medical issues (of which there have been many). He really takes the time to listen and consider what is happening with my health. I take my entire family there, and we have always been pleased with the care. His staff is also very caring and patient. Thanks for being such a great practice!

Outstanding provider. When seemingly every primary provider was "purchased" by Pinnacle Health, I was absolutely refreshing to find a provider committed being an independent practice. Dr. Harker has always taken the extra time to get to know me, and provide the correct and compassionate care. Truly one of a kind.

It is extremely difficult to get an appointment with the doctor. Once you do have a time scheduled, they will call you back and want you to see a PA instead. If you do not agree with this, they will call you back and tell you the doctor is out sick. Don't waste your time on this. Find a doctor who will actually see you.

It is a pity that a good person like Dr. Harker gets a bad rap because of substandard front-office service mainly caused by Mrs. Harker. Came to the area in 2014. Selected Dr. Harker because of favorable reviews of him in the area. He is a a nice man and a good Doctor. But his administration staff are absolutely "helpless" and "unbearable". After almost 2.5 years of being a good and regular patient and having a good history today I get a call from a close member of Dr. Harker's office (Mrs. Harker) that we are behind a balance payment of a lousy $148.00. Yet when during a recent visit my wife had asked them about any balances on the family she was told NO. I like Dr. Harker but I can not stand the lackluster customer service his office provides. So, I made my way there from work and paid off "the balance" so as to prevent the Doctor's office from going bankrupt on the account of a lousy $200. I also asked for my medical files and canceled my upcoming appointment. I can stand a lot of things but I can not stomach insinuating and degrading comments about a stupid balance of under $200. I went to the office write away, paid the balance and asked them to close my families files. She just stood there and steared at me (after getting the money of course)!

Came to the area in 2014. Selected Dr. Harker because of favorable reviews of him in the area. He is a nice man and a good Doctor. But his administration staff are absolutely "helpless" and "unbearable".After almost 2.5 years of being a good and regular patient and having a good history today I get a call from a close member of Dr. Harker's office that we are behind a balance payment of a lousy $148.00. Yet when during a recent visit my wife had asked them about any balances on the family she was told NO. I like Dr. Harker but I can not stand the lackluster customer service his office provides. So, I made my way there from work and paid off "the balance" so as to prevent the Doctor's office from going bankrupt on the account of a lousy $200. I also asked for my medical files and canceled my upcoming appointment.I can stand a lot of things but I can not stomach insinuating and degrading comments about a stupid balance of under $200.I went to the office right away, paid the balance and asked them to close my families files. She just stood there and steared at me (after getting the money of course)!

Excellent!!!!! He is incredibly thorough and knowledgeable. He spends a lot of time with me and he is neither rushed or harried. He listens well and presents his diagnosis clearly and logically so they are understandable to me. His treatment plans are well thought out and he has referred me to excellent specialists; I strongly feel he is genuinely concerned about my well being.

Dr. Harker is a great doctor, he takes the time to address every concern.