Upmc East's Online Review Report Card

Wait was ridiculous. No one in waiting room, but 70 patients at least, in exam rooms. One doctor on duty for that many patients. Was in exam room for 8 hours.

Do not go to this ER. I have been sitting in pain for 4/5 hrs. The nurse refused to give me medicine because she said. I had to see a doctor. Found out that's not true. The doctor who was supposed to see me after sitting for 3 hrs which was around 4/4:30pm July 12 was rude and lack compassion. Before this rude doctor seen me. A PA had came to the hallway I was in, seen every patient except me. Nurse Jill also lacked compassion and tried to get me to leave after she asked me if I wanted to stay or leave. I told her I wanted a doctor and she continued to ask me if I wanted to stay or leave. My husband had to tell her I said I wanted a doctor. It's 2hrs later and not once was I asked if I wanted a blanket. I'm freezing and nobody is willing to assist me because I got upset I was in pain and the lady next to me seen a doctor and I'm still waiting. If I could give them 0 stars I would. I won't ever come here again. The attending doctor was nice. 5 almost 6 hrs later I'm finally getting discharged. Please note that my husband had to get me Ibuprofen for me to have some type of relief while I was waiting to see a doctor

Discharged an ER patient after hours of money grabbing tests. Day later, he fell three times, went elsewhere, admitted with pneumonia and serious bladder infection. Worthless horrible hospital.

Wishing I could give less than one star. This is the worst hospital in the area! If you want to experience cold, heartless care, go ahead and visit.

I've been there for several out-patient procedures and have always found them to be professional, efficient, and personable.

The first time I came here chest pains and difficulty breathing I wanted in the waiting room over two hours before I left, went to another hospital and was admitted with heart issues. Today I’m having upper stomach pain and vomiting, I’ve been in a patient room waiting to see a doctor for 1 hour and 40 minutes. Not sure how much longer I can last! Horrible Er. They need to hire more people or something. Today only one person in the waiting room besides me. After 2 1/2 hours in a patient room and unable to see a doctor, also being told it could be 2-3 more hours, I left. I was told numerous times there are only two doctors on duty. However as I said when I got there, 2 patients me and a gentleman were the only ones in the waiting room. Per my on all dr I’m going to another er.

The emergency department- specifically Dr. EUBANKS AND (physicians assist) Ashley Haney treated me with disrespect, degradation, and a serious lack of care. After going to the er for a panic attack I was offered psychotropic medication that takes weeks if not months to build up in a humans system. When I questioned the reason for said recommendation I was immediately made to look like I was being aggressive. Dr.Eubanks said I was scaring him , I didn't raise my voice, make any threatening gestures, move an inch, I simply asked why they thought this type of medication was appropriate.Dr. Eubanks and his PA Ashley Haney called security and proceeded to flip the situation around to make it seem like I was being aggressive. I just wanted clear answers, respected, and treated properly....upmc east Er has awesome nurses and staff- but the two individuals I named above are utterly disrespectful and diabolical

Terrible service and staff are so uneducated. Cracker jack box degrees.Waited for over 3 hours in emergency room and once in a room,was not treated for my condition properly at all.Just throw the whole hospital away......

Kyle from the ER department was extremely rude and unprofessional. Missed work sitting in one of their hallways because I didn't even get a room. Then they refused to give me a work excuse. Because they transferred me to another one of THIER sister hospitals, that had a specialist on call. Go anywhere else!!!

I was there on May 28, 2023 the service said on their website status viewing it on my smartphone it will be 2 hour wait time then it became a 4 hour wait time then I felt the workers are wasting their team maybe UPMC East is Understaff? I can clearly hear the Healthcare Workers making fun of me and other Patients which bothered me alot... It looks to me that the Admistrative Staff of that Hosptial is incompetent when I left it put me in a worse mood, I don't ever plan to go there again even if is an emergency.