Visionworks Monroeville Mall's Online Review Report Card
Visionworks Monroeville Mall
4.1
Average Star Rating
257
Total Reviews
36
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Visionworks Monroeville Mall received 74.7% positive feedback, with patients praising the friendly staff, prompt service, and thorough exams. However, 25.3% of the feedback was negative, primarily citing poor customer service, insurance issues, and long wait times. Overall, Visionworks offers excellent eye care but needs better communication and management.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Visionworks Monroeville Mall's Reviews
Vision works Monroeville is always a pleasant eye experience for me personally when I go. Zach was very helpful and confident in his role there and the optometrist is always bubbly and attentive to my needs or concerns
Reviewed On Google
Love the eye doctor. Receptionist's questions were not thorough. Did not explain why she needed certain information.
Reviewed On Google
Staff was very professional , they didnt rush me , all the staff was polite, i would %100000 recomend them to other people !!!!!!!!
Reviewed On Google
The workers were rude, and ignorant. We sat there waiting for service for 25mins before deciding to leave. While we were there waiting others came in and got serviced and we were not acknowledged again
Reviewed On Google
In store service was good although I was severely upsold well about my insurance coverage. The one star rating is for after appointment service. I requested my prescription FOUR times to be emailed or snail mailed to me after I verified identification FOUR times. I cannot get to Monroeville Mall and they did not make an effort to give me my RX. They had me email customer support and they never returned an email. Smell ya, or rather, see ya never Visionworks.
Reviewed On Google
I had an amazing experience at vision work’s monroeville. The staff is incredible. We were greeted at the door and the manager Tracy was absolutely amazing and extremely helpful. I would recommend this office to anyone seeking glasses.
Reviewed On Google
Bella was wonderful and helped me with some of my unusual requests such as having me glasses shipped to anther store. Great service.
Reviewed On Google
I am writing to formally complain about the extremely poor service my family and I received at the Vision Work (Visionworks) location on Monroeville Mall Boulevard. My mother dropped off her glasses at this location, and they are now stating that the glasses cannot be found. Despite this being a serious issue, the situation was handled with complete disregard and a lack of professionalism by the store manager, Tracy. Her response was dismissive, disrespectful, and unacceptable for someone in a leadership role. The manager accused my mother of lying about dropping off the glasses, which was deeply offensive and inappropriate. When I asked if there was someone higher than her that I could speak with, she stated that she was the highest authority. However, once I informed her that the conversation was being recorded, she then suddenly provided me with contact information for a regional manager—clearly contradicting her earlier statement. While I have since spoken with the regional manager and am awaiting a resolution, I feel it is important to formally document how poorly this situation was handled. Losing a customer’s property is serious enough, but the disrespect, dishonesty, and lack of accountability shown by management made the experience far worse. The service we received from this location was terrible and unacceptable. I expect accountability, a resolution regarding the missing glasses, and assurance that this type of treatment will not happen to other customers in the future.
Reviewed On Google
Fantastic experience. Shout outs to Beth, Dr Ludwig, Theresa, and Bella. Give all them raises.
Reviewed On Google
Excellent efficient friendly
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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