St. Lukes North Whitehall Family Practice's Online Review Report Card

Ok

Nice and friendly environment!

My husband and I love this office and Dr.Allotey I will recommend anyone. she takes her time to listen to your concerns and treat them. accordingly, it took me years to find a primary care doctor in the Lehigh valley till I meant Dr.Allotey she's the best and the staff always seems pleasant.

I went to Dr Rodowicz back around 2015 and then moved out of the area. I reverently moved back and wanted to reestablish care at this office because I had a good experience when I was going there before. I was booked with a different doctor, Dr. Allotey, and my experience with her was fantastic. The front desk was short staffed and it took a while to get back but even though I was late getting to the back, she took her time and addressed all of my concerns. It seemed like she genuinely cared about my health and wanted to cover all bases. She also does infant care so when I have my son in a few weeks, I’ll be bringing him to her as well. So glad to have a family doctor I feel will take care of my family.

Poor patient care, very poor communication, turfs sick patients off to urgent care or ERs instead of bringing them into the office. So if you wonder why ER wait times are through the roof it's because doctor offices like these refusing to see patients for ear infections because they have a cough and runny nose.

The staff and the PCPs are very inefficient! It will take you ages and ages to just get anything done. My daughter has cerebral palsy, she drools a lot! The school wanted her pcp to fill up some paperwork so she doesn’t have to wear a mask with this cold season. The PCP Dr. Gabriel refused to sign it and referred me to her neurologist. The neurologist refused to sign it and sent me back the the PCP stating that the PCP Needs to do her job! Remember the one who has to keep wearing a mask is my daughter! She is the one suffering getting home with a mask soaked in her drool all wet and disgusting! I called the Doctor’s office and still they refused to sign it! Wth am I supposed to do? I would not recommend this facility very inefficient and inconsiderate‼️ This just one incident, I have gone through more incidents that am finally done‼️

Amazing doctors and staff. I can't say enough wonderful things about Dr Gabriel but I've seen all of them at this office and they're all wonderful. Front staff is caring as well!

Sadly, we have been going to this office for years and it just keeps going down hill every year. Every time we visit them, it takes at least an hour until we even see the doctor, no matter what time we get there. We've tried early morning, lunch, later evening. Its always the same, wait for at least an hour just to see the Dr., even when there is NOBODY in the waiting room. To get a simple fix on a prescription (we needed a stronger dosage)..we literally were just in the office a week ago. We called to get the prescription for my daughter and they said it takes 48-72 hours for them to just call it in! Many Doctors offices will do video visits. I tried doing one with them, and they never even showed up! Adding in to say that the Doctor himself is actually great. He's a very good Doctor. I just wish things were run better in the office.

The Doctors are amazing! Extremely knowledgeable and kind. But the receptionists and other staff consistently question patients and never call back in a timely fashion. I waited a week for a call back when I knew I needed an appointment that they didn't believe me, still questioned me when they called. Yet in the end she was like "well do you want to see the doctor?". Yes! I wanted to see the doctor when I called a week ago. Now I have to wait another week for my appointment. 🤬

December 15, 2015 I quite literally almost died due to the negligence of Dr. Rodowicz and a nurse Shannon I believe it was, but I cannot remember her last name. She is still in the medical field but I don't believe at this location. I was seen on the 14th and was told my blood sugar was elevated (I'm Type 2 Diabetic) and that's why I wasn't feeling well. Within 18 hours I was unconscious in the back of an ambulance due to the pneumonia I had being so bad that I went into sepsis. Several days in the ICU and quite a while in the hospital I finally got to go home. The nurse apparently even argued with the doctors in the ER that I was fine and just needed to take better care of myself. Over 5 years later and I have permanent lung damage, reoccurring pneumonia, had to sell a business and leave an industry I loved dearly. Had 0 stars been an option they would have received that.