Lancaster General Health Parkesburg's Online Review Report Card

I called to see if they had an appointment before Oct. 30th and the nurse told me to try another practice because they have nothing before that. That is great customer service to say to a new patient.

Everyone is friendly

The LGH Parkesburg front desk, the Diagnostic Imaging team, and specifically Holly were OUTSTANDING. Every person we interacted with was kind, caring, and empathetic to the needs and testing my 88-year-old grandmother needed. Holly went ABOVE and BEYOND. My grandmother's PCP only required a partial CT scan, and Holly stepped in, expressing her desire to make the most of our time and opportunity to have an entire abdominal scan. To do so, Holly had to call the PCP multiple times for approval and instantly became my grandmother's advocate. Holly could have completed the scan as it was written and went about her day, but she didn't. Holly is why my grandmother's cancer was detected to the extent that it was, and it's because of Holly that our family can now make educated decisions to get my grandmother the care she needs moving forward. Thank you, Holly and the Parkesburg team. We are so grateful to every one of you.

I've been to several Penn medicine locations and this is by far the most friendly, nice place to go. I always find appointments to be really easy to make and the staff super helpful. Thanks for being such a calming place to go to receive care

I was there on New Year's Day with no appointment, walked in and was registered right away and taken into an examining room fairly quickly after that. Staff was professional and friendly, from front desk to nursing and attending dr. I won't hesitate to go back there for any future needs.

Experience was the worst .. these people run this place like a third world clinic… from the front desk to the dr .. it’s all trash . Then wanna blame COVID…. COVID didn’t make u rude.. COVID had nothing to do with your attitude.. your lack compassion for the job … COVID had nothing to do with the 5 hours I waited just for the dr to tell me I need a PCP ….uh duh doc that’s why I’m here … in my opinion they need to trash the whole set up cause u get better customer service at WaWa … nd if the dr is from Virginia legally is he even allowed to be in our state ???? Jus wondering … nd another odd thing is they have chaperones available if u need assistance.. can anybody explain this ?? I WOULD NOT RECOMMEND THEM FOR ANYTHING .. I wouldn’t let them watch my goldfish

Just had my son there, literally an hour ago. The ultrasound tech was amazing with my 5 month old. We already have his test results back, too!

If I can give negative zero I would, huge mistake to came here, I wish I never did mammogram and additional pictures that changed me $727 out of my insurance policy. They did not tell me before i went there about second image will have cost. This was wrong !! screwed me this place. Never go back to this place again and ever . Hunger money.

Was on time for appt, waited almost an hour in the car and then my 4 year old needed to use the restroom - walked inside and was told we couldn’t. Told her to pee in the parking lot before the rude front desk then allowed her to use one in the patient area.

Went for an xray. Check in was fast, girl came out to get me right on time. Very friendly and considerate. Would definatly go here again. Wish I lived closer though.