Carol Shields's Online Review Report Card

dr shields is the best. But the office billing dept is the worst. they are the most unsympathetic, rudest, disgusting 3 women i hqve ever encountered in my entire life. they are the ones that give doctors bad names when people say its all about the money.

I have had 3 ocular oncologists. Appointments with any of them usually require an entire day. This cancer is very rare, so a doctor like Carol Shields is going to have a very busy schedule. That being said, when I saw Dr Shields 6 months ago I was there for 5 hours. I really liked her- she was fast but answered all of my questions. The receptionist helping me prior to the appointment was really friendly and helpful. Also, I had no problems with billing. Dr.Shields is one of the best in her field. I was happy to only wait 5 hours!

I am a long time patient of Dr. shields. She was instrumental in the correct diagnosis and successful treatment of the tumor in my right eye. She has literally written the books on ocular oncology, she explains quickly and concisely, she runs her team like a colonel runs a well practiced army. There is no one more capable and no one I trust more.

The doctor is great but this facility is a money hungry, disgustingly greedy, terribly managed hospital. I have NEVER IN MY LIFE experienced such total disregard for patient financial situations. HOW CAN YOU CONTINUE TO CASH MY CHECKS AND STILL SEND MY ACCOUNT TO COLLECTIONS?! The manager refuses to speak with patients to handle any situation! I would never recommend this facility unless you're ready for numerous financial headaches. Fraud really. I will be contacting the better business bureau immediately.

Terrible patient service and customer care. The appointment wait times are really unacceptable. Better organization and scheduling are necessary. This reflects poorly on the practice as a whole.

Hands down the most patient unfriendly medical practice I’ve ever encountered in my 71 years. You’re forced to wait hours in a crowded waiting room only to get rushed through oftentimes scary cancer treatment or in my case finding out I had eye cancer as the doc dictated the information. Writing today after being told my appointment for my exam was being moved from a single appointment for exam and injection at Noon to an examination at 7:30 AM and then a wait until 1:00 for my shot. The poor scheduler admitted I might have to wait “a few hours” for both appointments. And the docs have zero consideration for patients and their own situations. It is a totally doctor-centric practice that screams out I’m the important doctor. If you wanna see me, you’ll tolerate whatever discomfort or inconvenience makes my day more convenient for me and my colleagues. If you don’t like it go to some other international expert. It’s shameful. If you have eye cancer and can get to NYC, start there. This is a practice and an experience to avoid.

Worst medical practice I have ever encountered in my 71 years. Doctor-centric group that literally treats parents like cattle. Go to NY if you can.

Excellent physician!

I had surgery for uveal melanoma back in 2019. I am grateful I was able to get my surgery relatively fast even though I’m from out of state. Before my first appointment, I was told new patient appointments were all day commitments. I was fine with that, I just wanted to be seen. At my follow up, I really saw how they treat patients like cattle. I understand these appointments will take a couple hours. However, they schedule everyone in one giant clump and make you sit for hours. My appointment was scheduled for 11am, but they called to switch it to 8am. I didn’t see the doctor until 1pm! She also berated 2 employees in front of me. I was already on edge from the anxiety of waiting 5 hours. If you need an avastin shot, they also dilate your eyes and then send you to get a prescription at the pharmacy down the street afterwards. The prescription is for a simple solution that every doctor should have. I never have to do this back home when I go for avastin shots or checkups. If you’ve ever had your eyes dilated, you know it’s hard to navigate anywhere in the sunlight. They don’t care. I got to the pharmacy and my prescription was canceled. So I got to walk back and all the office to resend it. No apology, they were just annoyed. Needless to say, I won’t be returning. I’m grateful I had my initial surgery there, but the way they treat you afterwards is traumatizing.

This doctor and office was/is life saving!