Center City Dermatology, Llc's Online Review Report Card

Dawg here sent by the Shaman Matt McCusker. Samantha is wonderful:)

I waited 6 years to write this review I had a very small flesh colored bump on my penis that had no pain, redness, or irritation but I wanted to get it checked out just to be safe. I went here during covid, late spring 2020. This place had a less than 3 star review at the time but was the only dermatologist office in the area seeing patients in-person. My appointment was with Samantha, the doctors personal assistant. She looked at my penis and said it was hpv. From all of the photos and research I saw online this did not look like or resemble hpv to me. She also said another part of my penis that had some irritation on it was hpv as well, which I know for a fact was contact dermatitis from a lotion I used (red flag right there). I was skeptical with the diagnosis and voiced my concerns. Samantha adamantly doubled down on her diagnosis of hpv despite my doubts. She said “I see this all the time. It’s definitely hpv!” She said the ONLY remedy was to freeze my penis with dry ice and then apply imiquimod to the areas where she applied the dry ice. After the dry ice was applied my penis immediately became red, swollen, and disfigured. Within 20 minutes of applying the imiquimod I developed several red, pink, and plaque like bumps all over the head of my penis accompanied by an immensely burning and stinging sensation in the exact spots the imiquimod was applied to. I stopped the imiquimod after 2 uses because the pain and irritation was unbearable. I made another appointment a week later and saw the actual doctor this time, Dr.Hess. When Dr.Hess saw my penis he said it was not hpv and when I told him Samantha prescribed me imiquimod and applied dry ice to it he looked at me with the wide-eyed, open-mouth, shocked face. He then said he was sorry she prescribed me that and to stop using the imiquimod immediately. He said if it was his penis he would just leave it alone and I pretty much just have to live with the side effects at this point. I have since been to 7 other dermatologists in the area who all have the same wide-eyed, open-mouth, shocked face reaction when I tell them about applying imiquimod to my penis and they all agree I do not and did not have hpv. It has been determined from a biopsy that I have now developed Lichen Planus on my penis as a direct side effect from the imiquimod prescribed to me by Samantha. Lichen planus is an autoimmune disease that causes red, purple, plaque-like bumps on the skin and also changes the texture of the skin to a rough, crinkled-paper like texture that deteriorates the affected skin over time. Any type of friction causes further irritation so I can no longer masturbate and rarely have sex anymore. Other dermatologists have recommended clobetasol, which is an extremely strong steroid ointment, to apply to the affected skin. Clobetasol is known to thin the skin over time which can cause rips and tears in my penis. I went in with a small, benign, flesh-colored bump and left out with a forever damaged penis which has only gotten worse over the last 6 years. I have been depressed and embarrassed ever since. I rarely have sex now and can no longer even masturbate. Despite the misdiagnosis, Dr. Hess seemed to be honest an apologetic. However, my penis is severely damaged now with no solution in sight.

I was recently at this office for an appointment and had a deeply uncomfortable experience in the waiting room. Another patient was playing political speech on speakerphone, and a second patient responded by clapping and cheering. I approached the front desk to flag the situation, but the staff member deferred to the office manager, who took no action. When I brought it up with the doctor, his response was equally dismissive. When I asked him if he supported this behavior, he said he saw no issue in allowing someone to listen to whatever they want on their device (without headphones...). When I also pressed on if he supported the person (giving the speech in the recoding being played), he told me he doesn't discuss politics because "this is a place of business" -- which is PRECISELY the POINT. If the office holds that standard, it should be applied consistently, including when patients are creating a politically charged atmosphere that makes others uncomfortable in a small space like the waiting room. A medical office should be a neutral, welcoming space for ALL patients. The failure of staff and the physician to address disruptive behavior in the waiting room reflects poorly on this practice's commitment to patient comfort and professionalism. I hope they revisit their policies around maintaining a respectful environment. And to be honest, as a woman, I do not feel safe or respected at this practice. Not only were 2 men allowed to behave this way in the waiting room, but what was to be my exam appt (skin check), was a MALE DR AND MALE ASSISTANT. No female present in the room with me. I refused the appt anyway due to the situation, but it's clear women are not provided a supportive/comfortable space...

Buddy came in cuz his pecker was red like a fire engine but luckily these gorgeous gals were able to cure him of this terrible disease 🙏

Matt McCuskers peen was healed from here. Great docs

This was my second or 3rd appointment at CCD. I switched from my prior dermatologist as I felt as though the focus was shifted to primarily plastic surgery patients. I have been pleased with my practitioner, Rylee (not sure of spelling of her name) as well as with the assistant who was present at my last appointment. My issues were some slight ecxema which had greatly improved since my prior visit plus scalp dryness. Rylee is well-informed, professional, and has an excellent manner. I am so pleased with this practice.

In early January 2025 I began my series of Gentle Cure radiation treatments for two squamous spots on my lower left leg. Having gone through many Mohs surgical procedures, I hoped this would be a better answer. It wasn’t. Fifteen treatments into the twenty treatment process, both locations ulcerated and became open wounds similar to what I experienced with Mohs. It’s June 28th and both wounds remain open and unhealed. On my last visit to the office - after waiting 57 minutes to see the doctor - I was told this doesn’t happen and my experience was atypical. Frankly, I couldn’t care less about other experiences, I wanted answers for my situation. I got nothing other than a half-baked apology. And worse, the doctor said he would give me an ointment to help the healing. As I checked out after my visit, I was billed $55 for the damn ointment. I walked out without it. I have had ZERO follow-up from this practice. I’m back to being treated by my original dermatology practice where I have always received outstanding care, have never waited for a scheduled appointment, and have always had regular follow-up post procedures. I don’t think that’s too much to expect. Avoid Dr. Hess and Center City’s Exton location. It’s a factory. I doubt I will ever receive a response after they read this review.

I waited 40 minutes beyond my appointment time in the waiting room and then another 20 minutes in the cold exam room before I just left. Wasn't too keen anyhow on his treatment previously. Won't go back.

I highly recommend Center City Dermatology in Exton. Both my daughter and I, have been going there for different skin conditions. The treatments have actually helped, and worked (which we have not experienced from other places)! Entire staff has been very helpful and friendly throughout each visit!

Never called in my prescription.Does not call back.treat the same problem for six months