Leonard B Nelson's Online Review Report Card

I showed up at the East Haven, CT office to find no waiting area.  I had to stand and wait for my turn to speak to the receptionist.  The office is one big room divided by small partitions.  My exam was done basically in the hallway because there was no room.  When Dr. Noecker came into the exam room, he said "You know how this goes, right?"  Well, no I don't.  I'm not an ophthalmologist and it was going to be my first surgery of any kind.  He explained the procedure to me, but not the possible problems that may occur during or after the surgery.  I read his reviews on other sites & saw a lot of "1 stars" with major complaints so I have decided to cancel my surgery and go with another ophthalmologist.

I saw Dr. Nelson this morning for my strabismus. He and his staff are very professional and kind.I had a wonderful 1st. Meeting!!

Have not been to this dr in years. About six months ago his office added my number to his robocall machine. Calls at least three times a day everyday. Will not stop calls even after I complained to his office.

Dr Nelson is the Best! He has treated my daughter since she was a baby. She’s now 18 & he’s still treating her! We think he’s great!

Very good doctor and staff.

Terrible experience. He "diagnosed" glaucoma and several other serious eye conditions that I subsequently learned I do not have. He strongly advised laser procedure to "fix" the non-existent conditions. I would recommend avoiding him if you care about your eyes.

Horrible experience at Fairfield location today. Did not get to see the Dr. Upon check-in I was handed 5 pages of paperwork. I had a broken shoulder surgically repaired last week, my dominant/writing hand. My arm is immobilized. I asked if there was another way I could provide the information because I was left-handed and would have trouble filling out the paperwork. The person I was speaking to went around the corner to ask someone else and I heard her say 'he can fill it out with his right hand.' I walked around the corner and said, 'you've got to be kidding me, there's no other way I can provide this information to you? What if someone has a disability, how would they do this?' The response was 'Their aid would fill it out.' I just took my insurance card and id and left while saying, 'or perhaps you could have provided the paperwork in advance, provide it electronically, or let me answer the questions verbally like every other office has been able to do.' I've had multiple first-time office visits in the past few weeks due to the broken shoulder.  Very hard for me to politely explain how obnoxious and unnecessarily rude this was. Not to mention how out of line the response to the disability question was.

Would not at all recommend this Dr Noecker for any type of eye surgery or care. I had eye surgery and I had problems. I called for an appointment and the would not see me. The request was for a review of problems I was having a month after surgery. This request was within the 90 day period after surgery. They were pushing me off to a general eye doctor who kept lying that the surgery was "beautiful".

Dr Nelson is amazing ! He fixed my strabismus after a year long journey of having an unknown etiology with many trips to different doctors and concerns that this would never go away. He was compassionate during my surgery process and made sure to Explain everything thoroughly so I knew exactly what would be going on as I was alone during the pre op process due to the new covid protocols. His staff at main line surgery were amazing and comforting. If I could give all the stars I would ! AMAZING! traveled 2 hours back and forth to see him. Would recommend everyone near and far.

I don't recommend Dr. Nelson. I am disappointed in my visit to Dr. Nelson. Despite the fact that the doctor wants to look smart and professional, in reality, he made the wrong prescription for my son's glasses. He measured fast and did not pay attention to the details. When I pointed out to him that it was wrong, he just didn't listen to me. He may seem to be good for people who don't understand measurements, but I have a serious concern about his professionalism. As a result, I got wrong prescription for 10 minutes visit and wasted two hundred dollars.