Ocli Vision Northeast Philadelphia's Online Review Report Card

Their billing system is terrible. During my first visit I was informed that my insurance was in network and I had no issues with billing. During my second visit I was told again that my insurance was in network. I paid at the office for my co-pay. 6 months later I get billed for an additional co-pay because they were no longer in my insurance network, even though I was told otherwise previously and they refused to revise the billing. I would recommend staying away from this business.

...so, was a patient there maybe between 15-18 years...typically 2-3 hour wait, but previously thought it was just another of life's annoyance...not so much anymore...went for an appointment today, and I forgot my credit card for the lousy $40 co-pay on my insurance....looked like the sky was falling ! ...they refused to see me ! ....profits before patients, huh ? ...because they refused to bill me (all my other health care providers have no problem) a lousy $40.00, they lost the insurance carrier invoice of almost $1,000...."PROFITS BEFORE PATIENTS" should be their motto, as the Hippocratic Oath obviously isn't applicable any more...

I am finding it impossible to actually get anyone on the phone there. Even when I leave my number to call back on the automated system I receive no calls. I’ve never experienced this at any doctors office before. Frustrating.

My elderly mother had an appt today… it’s very hard for her to walk. We were SEVEN minutes late and they wouldn’t not honor her appt. Very very disappointed in their actions. Last time we had to wait over 2 Hours from start to finish..

I would recommend ocli vision because from the very first time I called for an appointment until my last appointment after cataract surgery, everybody was very kind, knowledgeable. The appointments were on time and I think the surgery department went above and beyond making sure that I felt safe and comfortable. All my questions were answered. I never felt any pain. All I felt was cared for by a knowledgeable staff and surgeon.

We were only given one timeslot for a post operative appointment. The next availability is another month out. Unfortunately, we cannot make it to either of them due to prior commitment to deal with other health issues. They have no flexibility in their schedule and made no accommodations. How can they let their patient wait for a few months in order to be seen by the doctor again? The eye surgery caused a lot of redness but they don't want to address it promptly. We have been trying to get in touch with any staff via phone call as well. But they will never pick up the phone. When they do pick up, they will tell you someone will call you back. After days of waiting and waiting, my phone never rings. Poor management. Shame. From a patient still waiting for next appointment to be scheduled.

My Daughter had been going to Dr. Trachtman since she was 2 (11 years). Since he retired and OCLI vision took over his practice two of her last three appointments were cancelled by the practice the day of her appointment. Both cancelled appointments were scheduled 6 months in advance. This morning, I received a call 60 minutes prior to the appointment start time to inform me "She could still be seen, but it would have to be at their Bethlehem office with another provider." We'll be finding another pediatric ophthalmologist. I'm not sure what's going on but the level of care she used to receive is just not there with this chain practice.

Thank you Dr.R Patel and Staff for the quality of care given to me at each monthly visit to your office for my eye injection's.Everyone is so caring and friendly and I will continue to pass along to my Family and Friend's of my great experiences at your office.

It was your first time at the reception. I liked everything very much: polite staff, professionals in their field.

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