Penn Ob-Gyn Associates's Online Review Report Card

Terrible

Terrible Customer Service. They take days to call you back even when you are 38 weeks pregnant. Communication is horrible. The staff including doctors and nurses do not treat patients with respect. I feel like I cannot trust them with one of the most dangerous times of a woman's life.

Tried for two years to get a follow up appt and was told to call back because of a long wait list. Called again today and was told I had to be put in as a new patient again because they haven't seen me in three years....due to THEIR lack of availabilty. I called another OBGYN based out of Holy Redeemer and got a new patient for May. Unbelievable.

I usually don’t leave reviews like this but I’ve had the worst experience with this office and the Cherry Hill office. I wasted 6 months of my time constantly rescheduling appointments because they’re randomly getting canceled. Don’t even bother scheduling with Doctor Kelly Sanders her schedulers are a terrible and unprofessional. Just be aware Center city and Cherry Hill location will be constantly blaming scheduling mistakes on one another.

if you have a choice don’t come here.

I've been seeing my current gynaecologist for over 3 years for my annual exams, pap smears, contraception options etc.She is a great doctor.She listens patiently and takes the time to address all the concerns. That being said, only issue I have with this practice is that it is difficult to schedule an appointment. The doctor is hardly ever available when you want to see her and then you have to wait for the practice to call you back when the doctor's schedule is open for booking and even then it'll be a month or two before you actually get an appointment. It's impossible to schedule an appointment over the phone because you'll end up on hold for 30mins to an hour only to be told that you'll be added to the waitlist if anything opens up. If only they had a better scheduling system. Given the pandemic, most appointments are by telehealth, which is ok, except it still takes forever to get an appointment. But what i'm disappointed with the most is the response time. i had an appointment, was prescribed medication and I emailed a follow-up question a month later. It says on myPennMedicine that it typically takes 24-48 hours for a response. It took 11 days. All I got was a message saying my question has been forwarded to the doctor for review. Edit : 07/2022 Did not have a single bad experience throughout my pregnancy. I did not see the same doctor twice for my prenatal care, but all doctors in this practice are equally capable. I was able to get immediate appointments with a doctor /RN and all my concerns were addressed immediately over the phone or the messaging in mypennmedicine app.

I honestly don't know why they are rated so low. Customer service is good, everybody inside was so nice and welcoming, the place is clean. It was my best 1st pregnancy journey ever! Pam Lee delivered my baby and believe me when I tell you she is the NICEST! I felt like she was family. On one of my last appointments before I gave birth I wasn't feeling well and told the lady to give me a trash can, almost all the team came to me after to give me water and make sure I was ok. What can I day more... They make me wanna get pregnant again & again. Most of my friends & family who have kids told me not a lot of places treat you so good like that.

I dont really have any good things to say. we ignored the review and gave the clinic a chance because we had a really great experience with Penn's IVF fertility clinic in 3701 market street -- but we had the most uncomfortable experience at their OBGYN department. Both the doctor and nurse kept separating me and my husband individually into different rooms THREE times and asked me FOUR times if my husband physically abused me. i asked for water multiple times so we can start my urine test, and they were focusing so much on trying to get my husband arrested for physically abusing me that they forgot about my water and my urine test by the end of the visit. the front desk lady was rude and kept smirking and talking about us while we were there. .... all these ordeals because my husband wasn't able to wear his mask over his nose due to his lung condition per his doctor. They ended up putting us in a separate room to wait, which i was ok with because their mask policy is their policy. But I never felt so uncomfortable in a doctors clinic before. It felt like they weren't focusing on what I need as a patient, but more on trying to arrest my husband for the abuse that I kept telling them never happened. I asked another PENN OBGYN doctor at a different location, she said asking a patient if they were physically abused is not part of PENN's OBGYN visit procedure. When I am huffing and puffing delivering my baby, I need doctors and nurses who is going to focus on my needs rather than trying to arrest my baby's father. Its an unfortunate, because I really had a greAT experience at their IVF department in 3701 market street, and their OBGYN was highly recommended to me by the IVF nurses.

IF I COULD RATE THIS ENTIRE OFFICE A NEGATIVE NUMBER I WOULD HAVE!!!!!!! LOCATION 3701 MARKET ST IS UNBELIEVABLY TERRIBLE. THE PATIENT REPRESENTATIVES THAT SIT AT THE FRONT DESK AND ANSWER THE PHONES ARE EXTREMELY UNPROFESSIONAL, UNDER-QUALIFIED & IT IS THE SAME WOMEN ON EACH SHIFT THAT PRESENT THESE UNCALLED BEHAVIORS. DR HOLLY CUMMINGS IS JUST ONE OF THEIR GYN’S AND I WOULD SPECIFICALLY ABSOLUTELY NOT RECOMMEND HER NOR THE OFFICE SHE IS LOCATED, TO ANYONE ON THIS PLANET!!! SHE CONSTANTLY HAS 0 TO NO AVAILABILITY TO EVEN SEE HER PATIENTS. DR CUMMINGS AND OR THE NURSES AT THIS OFFICE COMMUNICATE HORRIBLY VIA THE PENN MED APP. IVE GOTTEN RESPONSES MONTHS LATER, PLEASE DO NOT SELECT THIS OFFICE FOR ANY REASONING IN THE WORLD!! Please

I would rate them into NEGATIVE if there is such thing. I agree with every reviewer here who had trouble with front staff to billing to doctors. I was pregnant with twins, everything was fine in my first visit where I saw dr. Shorter, she was extremely polite but then she asked me to make appointment here at market street. I made appointment with DR. Clement, by far the worse service I could receive I did. It was my first normal visit with CLEMENT and she was extremely slow, taking her time with other patient. When it came time to see me she rushed me, started giving me information where she’s was all over the place! Then she takes me to examine room, run ultra sound on me..and here she drops the bomb.. “ while suddnely taking US wand out, okay let’s discuss miscarriage, u cant carry this on! I mean what in the world u talking about... she being pregnant I thought she would understand but NO she was extremely iMpolite and deliver the worst news of my life in most painful way.. after that I had multiple visits there and I tell you UPENN CHARGED ME FOR SERVICES THAT I CANT RECALL... I am to date still fighting some bills... their billing department is so uneducated.. DONT BOOK DR CLEMENT, I initially went to her due to her high ratings but got the worst experience from her. She does not listen, dismisses what you have to say, worst doctor I have ever seen.