Rittenhouse Dentists's Online Review Report Card

Very professional and friendly!

Great first visit, quick and pleasant.

Wonderful

I had a crown put in Jan of this year. Dr Balin wasn't avail but Dr Abdullah (who owns the practice) was at the center city office that day and put in the crown herself. The crown came out less than 6 months later. When I went in to have the crown replaced, I was told it would cost me an additional $1,200 (then lowered to "special disct" of $750). I was shocked to be charged again but Dr Balin said it was out of her hands that the decision was 100% from Dr Abdullah. After repeated efforts to speak to Dr Abdullah, never received the courtesy of a call back. Dr Abdullah is not only a poor dentist, but equally lacking in the area of ethics. I consulted several other dentists about their normal procedure if by chance a crown fell out before 6 months and w/o question ea would replace it without charge. Dr Abdullah took no accountability for her poor dentistry, did not stand by her work and greedily insisted on charging me a 2nd time for work that was incorrectly performed the 1st time.

From what I remember, I actually liked this Dentist office when I was living in Philly. But over 3 years later, I received a call and email stating that I owed $162 from an appt in 2020. I didn't receive any notices by mail, email, or phone prior to this within that 3 year time-frame. But since I received them today, clearly they have the correct contact information. They stated that I did not have dental insurance at the time of the appointment. I had insurance through my University and unfortunately, I no longer have access to that email since it's been so long. It turns out that the University also changed their medical providers since I have been a student. So, I tried calling the insurance company and my school, but was unable to get ahold of someone who could trace down my plan and benefits. If the Dental office would have reached out to contact me within a reasonable time frame of the appointment, I may have been able to resolve this through the insurance company and/or the school. I remember paying some (what I thought was all!) of the bill at my initial appointment, after giving them my insurance information. I was under the assumption that they check your insurance there. Obviously, sometimes there are errors or delays. I've received bills from Dentists a few months after the appointment, which I understand. But over 3 years without any contact doesn't seem reasonable to me. When speaking on the phone with the manager, Gianna, she told that they called, emailed, and mailed me notices since 2021 (a year after the initial appointment). I told her that I received none of these. When calling back to talk to her again, she stated that they only contact via phone and email for the final notice, not prior to that. These contradicting statements was confusing for me. Clearly, it there are systematic and organizational problems within this company. A simple phone call or email within a few months of the appointment may have helped me to resolve this without a hassle. Unless you want to get hit with a random bill several years down the road from your appointment, I'd stay away.

From what I remember, I actually liked this Dentist office when I was living in Philly. But over 3 years later, I received a call and email stating that I owed $162 from a previous appointment. I didn't receive any notices by mail, email, or phone prior to this within that 3 year time-frame. But since I received them today, clearly they have the correct contact information. They stated that I did not have dental insurance at the time of the appointment. I had insurance through my University and unfortunately, I no longer have access to that email since it's been so long. It turns out that the University also changed their medical providers since I have been a student. So, I tried calling the insurance company and my school, but was unable to get ahold of someone who could trace down my plan and benefits. If the Dental office would have reached out to contact me within a reasonable time frame of the appointment, I may have been able to resolve this through the insurance company and/or the school. I remember paying some (what I thought was all!) of the bill at my initial appointment, after giving them my insurance information. I was under the assumption that they check your insurance there. Obviously, sometimes there are errors or delays. I've received bills from Dentists a few months after the appointment, which I understand. But over 3 years without any contact doesn't seem reasonable to me. When speaking on the phone with the manager, Gianna, she told that they called, emailed, and mailed me notices since 2021 (a year after the initial appointment). I told her that I received none of these. When calling back to talk to her again, she stated that they only contact via phone and email for the final notice, not prior to that. These contradicting statements was confusing for me. Clearly, it there are systematic and organizational problems within this company. A simple phone call or email within a few months of the appointment may have helped me to resolve this without a hassle. Unless you want to get hit with a random bill several years down the road from your appointment, I'd stay away.

I love this dental practice. They are very efficient and gentle during both the teeth cleaning and exam and all of the dental hygenists are lovely.

I went here due to an emergency and everyone was so friendly and helpful. I felt at home. I ended up needing a crown and everything went great! This is now my dentist office! And I recommend them to everyone that asks!

Great experience as always, best dentist I’ve ever been to, highly recommended!’

Dr. Balin was very thorough, caring and professional, taking time to explain the various options for treatment, the time line involved and develop a plan. Tom