Roselle Almeida's Online Review Report Card

Worst experience we have ever had and didnt even meet Dr. Almeida or step foot in the office! My husband was in the hospital for 11 days because of covid. He was on oxygen the whole time and close to being put on a ventilator. After being released, still on oxygen, we were instructed to call the our GP and pulmonologist for a follow up. We set up our follow up with our GP and he ordered a chest xray to have available for the pulmonologist. We called and set up an appointment with Dr. Almeida as a new patient being told to bring our insurance card and photo ID. We were to arrive early to fill out forms. At the time of making the appointment, I asked to be called back by a nurse to confirm I was doing things correctly with the oxygen saturation and we had questions. I was told I would get a call back in 2448 hours. Never did receive a call! On the day of our appointment, after loading up my husband on oxygen and extra tanks and making sure we had everything, arriving 20 minutes early to be able get him in a wheel chair, park the car, and to the appointment on time, we received a phone call. We were getting ready to head in and on the phone call they tell us we can not be seen because he is covid positive and not considered a new patient! I proceeded to tell her that he was covid positive over a month ago, was in the hospital for 11 days, where they visited him everyday, and had completed all quarantine necessary as instructed. I also told her he was a new patient as he had never been seen in the office by her. The receptionist still proceeded to tell us we could not be seen and would have to set up another appointment, a Zoom appointment. Isnt it the pulmonologist that needs to listen to your lungs and go over the chest xray you just made a point to get so she could go over it with us at our 1st appointment? Did they not hear me when I made the appointment that I was calling to set it up because my husband had been in the hospital 11 days because of covid? Could they not have told me at that time of setting the appointment that we would not be considered a new patient? Very unacceptable in the medical field. Extremely disappointing experience with this office and do not intend on calling for a Zoom appointment. Its sad that this group are is the only pulomonolgists in the area. Well we will be going elsewhere! I am fortunate to have family and friends who are in healthcare and with their help and the help of the great people at Family Home Medical to guide us along the way, my husband is improving everyday!! It is very unfortunate that patients are considered a number in some offices and gone are the days of actually caring for people! I have worked in a doctors office for over 20 years and never once should a patient be treated like this.

Dr. Almeida is a very thorough doctor, a good listener and a very pleasant demeanor. I am very happy with her and highly recommend her.