St. Christopher's Hospital's Online Review Report Card

Just too tired of being hung up on when I call to make an appt. I switched to another practice. :(

I've been going here for years. I loved it at one point. Went through two pregnancies here. I like my current doctor but lately I've been considering changing practices. I don't care for being hung up on constantly when I'm trying to call to make an appointment or get my prescription filled. This has happened several times. The phones rings a few times someone picks up and just hangs the phone up without saying anything. Very rude and unprofessional. I call back, same thing. And I'm not sure why they keep changing my dr. when making my appointments.

The receptionist, her name is Tanya, very rude and condescending. Upon my arrival she asked do you have an appointment, I said yes, she says for, so I gave her the time of my appointment, and she says to me well you’re not all together, let’s start over, maybe you’ll get it this time. First of all I was extremely nervous because of the type of test I was there for. There was no need for her to be rude to me. Also, as I sat in the waiting area, she took several phone calls from patients requesting appointments, after every call this woman made a negative comment to her coworker about the person that called. She’s need a customer service refresher course. Smh.

Hi, my name is Tricia W-B. I have been with chestnut hill hospital for over 23 years so I've used every aspect of the hospital. I have never had a problem with this hospital or anything related to it. The doctors and nurses are very concerned and helpful professionals. Every department of this hospital does a wonderful job in taking care of their patients. My primary care physician is located in the family practice upstairs on the 5th floor. Dr Neumann is my gynecologist and surgeon who has know me for over 17years. Both my children were born at this hospital with my daughter being one of the last babies to be born there before they discontinued the maternity ward. They can HANDLE from minor aches and pains to high risk pregnancies. Excellent ENT doctors, just to mention. Wonderful physical therapists and mental health professionals. I have had all type of issues including hysterectomy and gastric bypass surgery along with being a high risk with pregnancy myself. I would recommend every aspect of this hospital to anyone including family and friends because of this. I have used every services offered at sometime/some point in my over 23 years of going to chestnut hill hospital. My best advice is always talk to your doctor NEVER be afraid to discuss what is going on with you because that is the only way they can help. PLEASE remember they are humans NOT God so they don't mind read.

Dr. E is one of the most patient and thorough doctor's I've had!

The Chestnut Hill Women's Health Center is a Godsend. The people are professional, polite and have their act together. I've had nothing but good experiences there and they don't keep you waiting long either. It is a refreshing experience to go there after I've had many less laudable encounters with the healthcare community.

They are a wonderful group of people! The place is pleasant and clean, the staff are professional and the wait time is short and sweet. Nothing but good to say about this place.

Trying to make an appointment for my annual mammogram since my diagnosis of breast cancer 3 years ago was a nightmare. After speaking to 3 people in different departments I had to speak to a Lady by the name of Mora. After going in circles for 15mins just to schedule I am now completely frustrated and her attitude made my experience 10 times worst. Instead of understanding the inconvenience of the hold time, the given the incorrect numbers to call, the lack of knowledge of the people who answers the phone she (Mora) had no compassion, or patients. So in doing so ,myself, my mother, my grandmother, my 3 sisters and my niece will never come there ever again. We've been loyal patients for a very long time. Dr. Bailey was already really truly missed yet we still came to this office. So Chestnut Women center you can thank Ms. Mora for causing ALOT of money to walk out of your door especially a breast cancer survivor.

I found a cyst over the summer and spent 2 months on the phone with nurses at this physicality, trying to schedule a mammogram at their earliest convenience. I understand the high volume of appointments that occur this time of year so I was thrilled when I was finally given an appointment time. I arrived bright and early, nervous and ready to go through with the exam. Upon arrival, the nurse behind the counter could not have been less helpful and told me I was no where in there system and that I should leave. I resisted and politely asked her to check with her coworkers. There was only one older client in the waiting room and both of us were appalled by her unwarranted tone she had with me. Truly appalling.After "triple checking" she found me in the system. Alas. I was greeted immediately by a kind nurse and taken into one of the rooms. I felt grateful to be there and that I was finally going to be able to go through with the exam but was met with a rushed experience, feeling like I wasn't being listened to and this ultimately ended in me leaving the room in tears. I'm sure this is a rare experience as most of my trusted friends have highly recommended this center but in my case, lesson learned. I highly recommend "triple checking" this center before you plan your next appointment.

I think the review of Dr. Connolly is NOT referring to Chestnut Hill Women's Center, but rather to Chestnut Hill Ob/Gyn, an entirely DIFFERENT entitiy. The Women's Center is next door to the Chestnut Hill Hospital and I LOVE it. They have their act together; appointments are on time; I'm in and out for a mammogram in 30 minutes or less. Convenient, efficient, pleasant, and thorough. I send all my friends to the women's center, because it's the best place for women around!