Medexpress Urgent Care's Online Review Report Card

Scheduled an appointment online for 2:30. Arrived at 2:20. Despite having tested negative at home for COVID, they made me wear a mask and sit in a crowded waiting room. Every single patient in the waiting room was taken before me. There were 6 or 7 patients. Not every one of them could possibly have had an appointment. Otherwise, when I scheduled the appointment for 2:30, 2:30 shouldn’t have been an option. One patient arriving after me was also taken before me. None of the patients had life threatening or serious injuries. I waited 80 minutes beyond my appointment. Met with a doctor for maybe 2 minutes and left with a prescription. If they thought I really had COVID, why wasn’t I tested there? If they really thought I had COVID, why allow me to sit I. A waiting room 80 minutes past my scheduled appointment? I wouldn’t have come in the middle of the day had I realized it would take the rest of the afternoon. I simply would have come after work. Why accept appointments if you aren’t going to honor them? I overheard one walk-in patient who was told the wait would be about an hour but they could schedule an appointment online for another time and it would be quicker. Whaaat? They DON’T honor appointment times.

Leaving 5 stars because the front desk receptionist was polite, wait time was minimal, but the doctor was great! Listened to my concerns without bring judgmental and has a compassionate, caring personality. Dr. Adam Abdulally has definitely chosen a field that suites his personality 💗

We went to MedExpress because it's close and convenient. In all of our experiences there, we have always been impressed with their customer service and the medical attention that we received.

From making an appointment, to preregistration Was simple and very helpful w complete instructions. The nurse who completed my information for the Doctor and e rays was very professional and patient oriented ❣️ The Doctor D, was very patient and knowledgeable ❣️ I was very satisfied with my results and visit ❣️

This is actually the worst med express I’ve been to, lol. I don’t say that as a joke. There are less than a few kind employees, majority are unfit for the job and fed up and they will let you know. I made an appointment ONLINE, as told. I get there at 7 pm, she takes my insurance card and license, does not give it back until 8 pm… says they can’t take me. Ok? You could have told me earlier and I wouldn’t have stayed. The time before this I was waiting for 3+ hours for a literal 20 minute appointment, 15 of those minutes spent waiting for the doctor to come into the room. I called my regular pcp the next day, got in and no wait. I’d suggest ER over going here.

I went in with a cracked bone. They checked me in quickly, the x-ray tech was super nice so was the doctor who looked at me. Very satisfied.

You sit in the waiting room for 2.5 hours, and then sit in an exam room another 30 minutes before a PA-Physician's Assistant comes into the room only to read to you what they've read from google about the symptoms you're experiencing and potential diagnoses. No tests ran, nothing. Just a bunch of it could be this, or it could be that. NOTHING. Better going elsewhere. They're better off closing this place if they can't get actual doctors with the experience and knowledge to diagnose patients.

I love this MedExpress in Greentree, the staff is incredibly respectful, and they are very kind. The wait can be difficult, but I believe they do the best they can to get everyone in as quickly as possible.

Once I was seen, the staff was wonderful. But I was waiting for over an hour before that happened and before anyone asked me what I was there for. It was determined that my symptoms were severe enough to warrant a trip to the ER, so being triaged at arrival (as was previously the standard) would have been a better option

I had a very unpleasant encounter with JOSEPH PHILLIPS, NP. Upon entering the exam room, he gave me a 5 minute long condescending speech about how my choice of career was bad and I was wasting my time and money. He also seemed to be confused about which papers needed to be signed. I tried to offer some help but was again met with more condescending remarks. I truly do not know what I did to offend this man, but he did not like me and was not shy about showing it. The only thing I can think of that would be considered remotely rude on my part is that, after waiting in the exam room for half an hour, I politely asked a receptionist how much longer the wait would be. This is after I had waited in the main lobby for 2 hours. I suppose that is all it takes to draw the scorn of JOSEPH PHILLIPS, NP. He literally spent more time telling me why my choice of career was wrong then he did performing the actual physical exam I had waited 2 and a half hours to have completed. Wholly unprofessional behavior. Despite the unpleasantness with JOSEPH PHILLIPS, NP, I would like to give a shout out to the receptionist who checked me in. She was very accommodative, helped me to secure a fairer payment since prices had recently gone up but I had been attempting to get a physical for a few weeks before the price increases, and was willing to go the extra mile to get my school's paperwork filled out, despite the fact it was clearly very busy. I only wish I had gotten her name, as she deserves a special shout out. She was working at reception window 3, a middle aged woman with glasses, evening shift of 5/10/23, if that helps management to identify her and give her the credit she deserves.