Pittsburgh Eye Associates's Online Review Report Card
Pittsburgh Eye Associates
4.5
Average Star Rating
157
Total Reviews
11
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
Pittsburgh Eye Associates received 86.0% positive feedback, with patients praising the friendly staff, thorough examinations, and efficient service. However, 14.0% of the feedback was negative, primarily citing poor communication, billing issues, and rude staff interactions. Overall, the practice excels in customer care, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Pittsburgh Eye Associates's Reviews
Everyone at the Penn Ave office is friendly, welcoming and helpful. My family has been going here for years.
Reviewed On Google
Dr. Cecchini is very knowledgeable and thorough. I was seen within minutes of my arrival and was on my way in less than half an hour for a routine check up.
Reviewed On Google
Excellent staff and physician! Very thorough and gives thorough explanations to questions!
Reviewed On Google
Always helpful, efficient, knowledgeable and kind.
Reviewed On Google
Very nice place
Reviewed On Google
Had double cataract surgery in April and May. Not even 50 years old yet. I couldn't see far away very well but that wasn't an issue as I'm a shut in. I could see the cook tune it to read to watch TV anything that needed close up reading I had no problem. It is now August 13th and I've been waiting for a call back from the Doctor's office since Friday after speaking with the manager. Manager assured me she would have Doctor contact me. Got a message to contact Amanda. She doesn't know why. Now if I had not sent a detailed message to the office by email with screenshots and then spoke with the office manager the same day to make sure it was received and she assured me the Doctor would get back to me. It is now Wednesday at 3 o'clock and the office is upset with me because I did not use a calm voice. They took my eyesight and made it worse. I am vomiting daily. I asked Doctor for zofran and he said no. I have done everything in my power I need the Doctor's office to step up I've been going to them for over 25 years and this is not what I expect!
Reviewed On Yelp
Great staff. I've never had to wait for an appointment.
Reviewed On Google
It’s always a pleasure to go to an office where people love their work. Dr Chichini explains problems completely The office staff is very pleasant and very helpful.
Reviewed On Google
No stay away! Had my eyes tested in Oct 2024 and in mid January 2025 I got a call my frame of my glasses broke (Ive supplied my own frame) they did re-imburse me for my lenses but my frame they didn’t even respond to my last email? Waiting more than 2 months for my glasses - just to say my frame got broken- worst experience ever!
Reviewed On Facebook
Great experience! I arrived early to at the Penn Avenue location to look at frames and was helped by everyone to pick out something fun! The optician was great, very helpful and knowledgeable. She gets the credit for picking the winner! Pricing was quite affordable for the high quality of lense options that I wanted! The technician is fast and very personable. The exam with the doctor was fast but thorough. It's always a good experience when you can laugh with staff and be comfortable with your visit to a doctor's office! Thank you Pittsburgh Eye Associates, your manager is choosing good staff😉
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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