Upmc Children's Community Pediatrics's Online Review Report Card

On hold right now for 40 min trying to make an appointment for a sick visit. No one’s picking up the phone. Incredibly frustrating.

I really like this practice for our kids and they're very welcoming. Dr. Gordon was the best and unfortunately, retired. Dr. Tucker is also great, but hard to get appointments with sometimes. The front desk is also really nice and always remembers our kids when they come in. All around, a really good practice and I'm glad they're close by to us.

Terrible practice. The doctors do not spend any reasonable amount of time with their patients. They also don't listen to anything at all that you tell them about the problems your child is experiencing.

You can literally never get a hold of anyone to make a sick appointment. Or even talk to the nurse line. Would recommend looking elsewhere if you have children and are looking for a reliable doctors office.

No one answers the phone regardless of when you call, and while our experience with the nurses are great, the doctor we see leaves much to be desired (including writing things in our baby's chart regarding her treatment, but not informing us, so we let her suffer needlessly for an extra 3 weeks despite seeing said doctor multiple times and bringing up her discomfort each time).

I would like to give zero stars to the office staff. On October 26 th @ 8:30, I called the RIDC office thinking I was calling the Natrona Heights office. I needed to find out what time my child’s appointment was for. Once the lady found out that my child’s appointment was at their sisters office in Natrona Heights. She SCREAMED the time to me and told me that I was calling the wrong office. I could not believe it. It was like I was being scolded by my Mother. I am in my late 40s and refused to be treated this way without saying something. Treat people the way you wanna be treated. To the person that treated me this way. I have been answering phones also and taking appointments for many years and not once have I ever screamed or treated someone the way that you treated me. Sorry I called the wrong office. The office that you work at is tied in with the one in Natrona Heights. And sometimes we have to use the one in RIDC Park. It was not a problem for you to give me the time of my child’s appointment. Nor did you have to raise your voice the way you did. For future reference. The appropriate way to of handled this would’ve been to say to me (The time of your child’s appointment is and are you aware that you are calling the RIDC office?) It’s that simple! It is very important to be nice to people. Otherwise you will always be miserable.

My sister loves this place for her kids.

I'm leaving a review partially to counter the one star review which dealt with non-vax resistance and ethnicity. We are hispanic and they know this though admittedly, not by appearance. However we are a non-vax household and it is seriously difficult to find doctors who will even see my kids. Some cccp docs will not see non-vax kids and some will, you have to ask. We like our doc alot, but I know he prefers vax so i wont give him a shout out, but I have to give props to the nurses in the O'hara office. I am a singld parent and appreciate that they are understanding, reliable, reassuring, concerned, patient, and informative. And they DON'T FORCE an exam when you have questions or need school excuse if not necessary.

All the doctors are a wonderful! And even the receptionists are friendly and helpful. The whole practice is very accessible, and organized.

Dr.Koenig is the best doctor I have seen we have been going to him since my children were born, I love the whole practice.