Vision Care Associates's Online Review Report Card
Vision Care Associates
4.2
Average Star Rating
47
Total Reviews
0
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Vision Care Associates received 78.7% positive feedback, with patients praising the excellent customer service, thorough exams, and friendly staff. However, 21.3% of the feedback was negative, primarily citing rude staff and billing issues. Overall, the practice is valued for its exceptional care yet needs better administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Vision Care Associates's Reviews
The customer service number is the same number that refused to discuss the matter and hung up on me twice. Wife and I both bought glasses. One pair was ordered incorrectly and they completely screwed up billing to our Medicare cards. After all the B.S. and a trip back to try and correct, they took off the price of one of ours tests as a discount for all the trouble they caused. Two months later we get a bill for the discount. Called the Pleasant Hills office to complain and I was hung up on twice. Said they are not going to discuss the issue. Two customers lost
Reviewed On Google
Would not see me because I was 15 minutes late. No patients were in the office. The voice mail they left said the wrong address. They wanted me to come back the next day! Gas is expensive and they could have seen me when I arrived. If you're late and it's their fault or no one's fault doctors will still cancel your appointment like your time doesn't mean anything.
Reviewed On Google
Excellent staff knowledge and Dr is friendly and helpful!
Reviewed On Google
Incompetent staff unfortunately, two very patronizing older women. No thank you, to many other places to give you hard earned money to.
Reviewed On Yelp
Staff is just RUDE Try another place
Reviewed On Google
Dr. McCord is the triple OG.
Reviewed On Google
Customer service was good. Dr. McCord took the time to perform a very detailed eye exam. Highly recommend.
Reviewed On Google
Excellent customer service, wonderful staff, and great Dr.
Reviewed On Google
Best customer service, they take time to listen to your concerns and you don't feel rushed. I highly recommend
Reviewed On Google
Change of pace ,I deleted my prior review for the fact that any business can have a rough day. The office workers kept in contact with me do to short staffed reschedule. I met a young lady there she was kind and found me frames . She was a bit rushed possibly short staffed I could not say for sure. A couple comments were made that I did not care for. I might go up. Your try to give it another shot
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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