Penn Adolescent And Young Adult Medicine Radnor's Online Review Report Card

Called to schedule an appointment for a shot for my daughter. Spent 10 minutes on the phone giving all my daughters information. They then said they don’t give the shots, only the lab does. They sent me to the lab. Spoke to the lab and they said they don’t give shots. They sent me the back to Adolescent medicine and the woman who answered didn’t even know how to help me. Very bad customer service. I’m very disappointed in Adolescent medicine at Penn Radnor.

I am so grateful to have found Dr. Rezk here! After multiple attempts to find a PCP through Jefferson that was sensitive to and knowledgeable about eating disorders, I had nearly given up. Every doctor seemed to disregard my experience because I didn't "look" like I was struggling with my intake, and waved off any symptoms as "just anxiety." The treatment program I discharged from suggested Penn Med (particularly this practice) for an informed provider, and I am so glad I called and waited for an opening. Not only has Dr. Rezk been the first doctor to monitor me appropriately and (kindly) challenge my eating disorder, but she has compassionately listened to my concerns and facilitated a safe environment for me. She answers questions and patiently explains procedures/results. I'm 25 and already devastated that I'll age out of her care in a few years!! All of the staff I've spoken to has been friendly and helpful. I can always find an open appointment time, even the night before! I hear positive reviews from friends who see other doctors here, as well. I recommend Radnor's Penn Adolescent and YA Medicine to anyone I can -- especially to young people with mental health concerns!!

My daughter has been a patient of Dr. Hillman's in this practice for over 10 years. My daughter has quite a few medical problems and sees many physicians. Not only is Dr. Hillman the best of all her doctors--and we have excellent doctors--but she goes above and beyond. Also, the staff at this practice do a wonderful job. I can't sufficiently express how much we appreciate the Penn Medicine Adolescent and Young Adult practice.

Basically went downhill once Alicia left. The front desk staff are illiterate and don't know what they are talking about. The office manager is never in the office. The providers other than those with an MD don't know how to handle cases beyond a cold and they are never available to accommodate the schedule of an adolescent. Only go here if you're able to see Beth or Dr. Hillman and schedule an appointment once a week the entire year because the moment you're sick, no one will be able to see you.

I've been seeing Dr. Hillman at UPenn Adolescent Medicine for 10 years (I'm 22) and she is the best doctor I've ever had. She was the first person to recognize that I had a disorder that was largely unknown 10 years ago and has been very supportive in finding treatments. Since I was already a patient, she took on my brothers as well but I believe she is no longer taking new patients. The rest of the staff there is excellent, I've seen the physicians assistants a few times and had no problems. I haven't had to wait in the waiting room or in the exam rooms for a significant amount of time in several years and feel like Dr. Hillman and the staff really care for my wellbeing.

Two days ago, I had a small emergency... It was bad enough that I needed to see a doctor but I wasn't sure if it was bad enough to wait hours in a waiting room for the ER. It was 7:30pm. I called the penn medicine main number and my primary care practitioner, Alicia was contacted. She saw me at 8pm and looked at my injury. So friendly, upbeat, and thorough as usual. I'm sooo happy I switched. Alicia and the rest of the staff at the office are awesome!!