Stephen C. Mass's Online Review Report Card

Was told I was 'too young' and 'you're going to have to deal with it there's nothing we can do' when I told the doctor I might have achalasia. He just kept giving me reflux meds and send me on my way. 1 year later at Temple Hospital being seen by a GI and I have achalasia!!!

Not thoroughly impressed with doctor, lacks good communication skills, not much empathy skills..called me on the phone while I was traveling on business across the country to inform me of my cancer diagnosis with not much info on treatment options

I had a follow up with Dr. Mass for a nosebleed that was misdiagnosed in the ER as an anterior bleed. After 3 miserable days of bleeding, he properly diagnosed me with a posterior bleed so severe I needed emergency surgery! He sent me straight back to the ER and performed my surgery a few hours later. He literally saved my life. I am forever grateful!! Thank you, Dr. Mass!!

Dr. Mass always take time to listen to my problems to find the best solutions.

I saw Dr. Mass at Doylestown, PA for persistent hoarseness. he diagnosed right vocal cord paralysis and ordered a CT scan to rule out a tumor as the cause. 6 days later, i'm still waiting for his office to submit the pre-authorization request with my insurance company. worse, when i called the office to check the status, i was told the request was in progress "as we speak". that's a direct quote ...

I saw Dr. Mass at Doylestown, PA for persistent hoarseness. he diagnosed right vocal cord paralysis and ordered a CT scan to rule out a tumor as the cause. 6 days later, i'm still waiting for his office to submit the pre-authorization request with my insurance company. worse, when i called the office to check the status, i was told the request was in progress "as we speak". that's a direct quote from the person at the front desk. when i heard nothing else from them, i called the insurance company and 5 different people - including 2 supervisors and a manager - confirmed that his office hasn’t submitted any pre-authorization requests in 6 months. obviously, the person at the desk flat-out lied to me. Dr. Mass may be a fine physician; but if his gatekeepers lie to patients and refuse to act on potentially urgent requests for care, his qualifications are irrelevant. look for another medical practice - you can certainly do better than this one.

I saw Dr. Mass at Doylestown, PA for persistent hoarseness. he diagnosed right vocal cord paralysis and ordered a CT scan to rule out a tumor as the cause. 6 days later, i'm still waiting for his office to submit the pre-authorization request with my insurance company. worse, when i called the office to check the status, i was told the request was in progress "as we speak". that's a direct quote from the person at the front desk. when i heard nothing else from them, i called the insurance company and 5 different people - including 2 supervisors and a manager - confirmed that his office hasn’t submitted any pre-authorization requests in 6 months. obviously, the person at the desk flat-out lied to me. Dr. Mass may be a fine physician; but if his gatekeepers lie to patients and refuse to act on potentially urgent requests for care, his qualifications are irrelevant. look for another medical practice - you can certainly do better than this one.

I saw Dr. Mass in the Doylestown, PA office for persistent vocal dysphonia. he diagnosed right vocal cord paralysis and ordered a CT scan to rule out a tumor as the cause of the problem. it is now 4 business days (6 total days) later, i'm still waiting for the office staff to get around to calling my insurance carrier to get pre-authorization for the scan. seriously. it takes 4 days to simply request authorization? worse, when i called to find out the status, i was told the request was in progress "as we speak". that's a direct quote from the person at the front desk. when i heard nothing else from them, i called the insurance company and had 5 different people there - including 2 supervisors and a manager - confirm that Dr. Mass' office has not submitted any pre-authorization requests in 6 months. obviously, the person in the front office flat-out lied to me. Dr. Mass may or may not be a fine physician; but if his gatekeepers lie to patients and refuse to act on potentially urgent requests for care, his qualifications become irrelevant. my advice would be to look for another medical practice - you can certainly do better than this one.

If I could give zero stars I would. Last YEAR I saw Dr.Mass for severe sinus problems and he ordered a head CT. He told me my septum was deviated but “not enough to cause these problems”. So he sent me to get allergy tested. I saw 2 different allergists and nothing came up positive. At all. A year later after trying a bunch of nose prays and medications.. I saw a different ENT today and she actually showed me how curved my septum is (he never actually showed me my scan he just told me) and I’m going to need nose surgery. Dr.Mass doesn’t care about your health go to Berger Henry. Thanks to him I’ve spent hundreds on appointments and medications and not to mention my pain and suffering has been prolonged which he never even cared about in the first place. I never felt out at ease by him only talked down to.

dr. mass was the best. a skilled surgeon with a great bedside mannor....i would recommend him 100%