Walter G. Zemel's Online Review Report Card

I had seen Dr Zemel 9 years ago for horrible dizziness, eye snapping, nausea it was bad. He was very good. Explained everything and I got well. Recently had a mild bout of the same and they made a quick appointment and he explained my situation well and how we will proceed. Old school doctor maybe but I really appreciate how quickly they handled me and his work! I had seen Dr Zemel 9 years ago for horrible dizziness, eye snapping, nausea it was bad. He was very good. Explained everything and I got well. Recently had a mild bout of the same and they made a quick appointment and he explained my … More

Who knew there were two ent offices in one complex? I accidentally came into this one and the receptionist practically ignored me when I walked in while she was on the phone. She then told me she tried to call me, to come back in two hrs the dr was at the hospital and got held up. Very bizarre I reluctantly came back as I needed to see someone urgently. I gave her the paper work I had been sent to fill out and she gave me some odd 1980s paperwork that had been photo copied a million times. I pressed her for the address was I at the right place? She ushers me to the patient room to see the dr. It was a horrific site completely unsanitary. The dr comes in and says he can see me but my paper work is for another office up stairs! He was more than happy to see me I could stay. It was all a rouse! The women knew there was no appointment. He hands me my paperwork back I go to the other office and they tell me this happens all the time. To be careful they do try to bill you through insurance. The woman had stolen the form I filled out with insurance info for the other office! Who knew there were two ent offices in one complex? I accidentally came into this one and the receptionist practically ignored me when I walked in while she was on the phone. She then told me she tried to call me, to come back in two hrs … More

I called and spoke to reception, I specifically said I had a RARE disorder and needed to find a doctor who was familiar with it. The receptionist ensured that the doctor was. A few days later I receive a call from the office 30 minutes before my appointment. It was the receptionist saying the doctor wouldn’t be able to help me. This is unprofessional and she should have made sure the doctor knew ...

I have to say the condition of the office made me nervous. His wife is too old for this job and obviously has no clue what is going on. The doctor was very nice and helpful. I felt comfortable that he knew what he was doing. Now that I am reading the other reviews I can't remember if he put the utensils he used on me back in the drawer or not. I'll try someone else next I think. I have to say the condition of the office made me nervous. His wife is too old for this job and obviously has no clue what is going on. The doctor was very nice and helpful. I felt comfortable that he knew what he was doing. Now that I am … More

I took my sibling to see her doctor here, My sibling has been going there for years. I stepped into the office and the stench and odor overwhelmed me. It smells like mold and water damage. The carpets are stained, not a little bit, but everywhere!! Junk is laying in the back all over the floors. It is absolutely disgusting. Don’t waste your time and go here if you want to be healthy. There is no way I would step foot into this and I’m going to report it to the health department.. I took my sibling to see her doctor here, My sibling has been going there for years. I stepped into the office and the stench and odor overwhelmed me. It smells like mold and water damage. The carpets are stained, not a little bit, but … More

I was referred to Dr. Zemel by my GP for a non-surgical ENT matter. I read the other reviews and many people stated the receptionist (the doc. wife, btw) was "rude". I did not have that problem. First, a real person (her) answered the phone which is rare these days. Second, I was able to easily make an appointment that fit my schedule. Third and final, the receptionist is just that, she makes appointments and deals with other office matters. She doesn't have to be Mrs. Personality or super chatty. If people were not so sensitive and judgemental, they would not jump all of her and call her out as rude. Perhaps she is not super friendly but who cares. As far as Dr. Zemel, he genuinely listened to me, give his medical advice, and addressed my concerns to the best of what is available and possible medically. Like any other doctor, they are not miralce workers, he isn't going to magically fix every issue perfectly or have answers to every little thing. Yes he is older but I like someone with lots of experience. I am surprised how people can be so nasty in their reviews without thinking objectively. He has done a lot of good for many people and of course, there will always be patients that do not get their problems resolved adequately. This is why they call the medical profession, a practice, and it is just that, nothing more.

Gave my sibling a ride to the doctor. She's been going here for years. As I walked into the office, the stench and smell just overwhelmed me. It was disgusting. It smells like mold and water damage. Maybe this is something I need to report to the health department. If it were me, I would never step in a doctors office that smells and looks like that. The carpets are stained and junk is everywhere in the office portion. What kind of doctors office is this?

Dr. Zemel is a brilliant doctor. He has performed my tonsillectomy and a sinus surgery within a 4 year span. He’s absolutely the best.

Heed what other people are saying about this place. Given my experience there, I have no doubt that every word is true. I never saw this doctor but my experience there was horrific. Zemel is in the same office building as another ENT which I was scheduled to see. I came into his office by accident. It didn't feel right to me because it seemed junked up like they were doing construction. I asked the receptionist if they were the only ENT in the building. She kept telling me that they were an ENT and gave me no other information, I gave her my insurance card (but not my license - I had forgotten it at home thank God). She insisted to me that I was one of their patients although I have never seen this man in my life. She gave me an unprofessional form to "update" my records. It didn't have the doctor's name on it and the words were crooked, as if it had been repeatedly copied over multiple other copies. That was when I decided that there was something not right about this. I told her that I was at the wrong ENT office and asked for the copy of my insurance information back. She adamantly refused, saying that once she made a copy it belonged to them. That was when it got really weird. After witnessing her strange behavior, there was no way I was leaving without that paper. She refused to give it back to me and started yelling. We loudly argued, and that's when it occurred to me that THERE WAS NO ONE else in the office. I pressed her to tell me where the doctor was and she told me it was none of my business. Then, she kept pretending she was shredding the papers. (She had ripped the copy up in 4 pieces, one time even holding them to her chest to keep them away from me.) Finally, she left the papers in the area of the shredder and told me she had shredded them! The situation was so bad I actually called the police but they told me they couldn't do anything. During the confrontation, she kept telling me to leave the office. I calmly responded that I would leave as soon as she gave me the papers. She pretended to call the police. She also pretended she couldn't hear me a few times. So she could, I moved my mask under my mouth. She started screaming that I was giving her COVID and told me she was going to report me to Grandview Hospital. While I know nothing about this doctor, that he has this woman in his employment tells me everything I need to know about his judgment. DO NOT GO THERE!!!! Heed what other people are saying about this place. Given my experience there, I have no doubt that every word is true. … More

I was there Feb 1st, surgery for patched ear drum. Did a great job, concerned about my recovery and hearing is 100% again. I can hear better then it was. Highly recommend!!