Vybe Urgent Care's Online Review Report Card

Very little wait, friendly assistance. Couldn’t ask for more.

Very positive experience

The staff was friendly and helpful. The facility was clean and I didn't have a long wait time either!

Amazing staff. Thoughtful and caring!!

Very patient and nice even when they are about to close

Would not recommend. You check in first via tablet, which seems nice and technologically advanced. It even asks for your insurance info and to take a photo of your card. Once you're signed in the person at the front desk then asks you for......your insurance card and insurance ID number. The front desk woman was also apparently the nurse l, who led me back to a room. She acted like she had never heard of any of the meds I was on and made me spell out each and every one, often multiple times. That is just an annoyance though. I did finally see the doctor who was decent enough, and she took a culture of the wound and said I'd get the results in three days. Three days came and went, and on day five I tried to call to get the results. Good luck with that. You call a general call center and wait on hold for a while, only to be told they can't tell you anything and transfer you to "a clinician". Regardless of the number of times I called and requested to be sent to any clinician who could legally check my results and give me the verdict, I was always sent to a number which rang for a minute and went to a voicemail.....which was not able to take messages. On day 7 I still had not heard, and I was now 7 days out from a major surgery and needed to get the test results, I went through the same process again, multiple times. Finally, a call center worker took pity and read me the results, nothing outside the normal range. Great, I thought. Then I got home and looked at the test results where it was clearly noted that there was a significant amount of staph found. So I of course reached out for clarification. Another day has gone by and no word. While the doctor seemed capable, the rest of the system and staff are frustratingly and annoyingly inept and inefficient. Not sure if all the high reviews were for hangnails, they were made by their own staff, or maybe I just went on a poor day, but my experience can only be given a single star. Update: It's somehow salt in the wound to have posted this only to get such a quick response from customer service and finally have someone reach out by phone. If only they didn't need a negative review to be prompted to do that. And I don't think their response could have been any more generic. "We have a patient-focused culture". Sure ya do.....

Actually, it was remarkably easy! Came in at around 9am as a walk-in. Feeling lousy and my doc was on vacation. Friendly and knowledgeable staff. Saw me by 9:20. Left with just the right script sent to my pharmacy and I’m on the mend. Thank you.

Appointment setting was fast and easy. Quick check in. In and out in less than 45 minutes, which included the waiting time for a test result. This is now our go to Urgent Care.

Very pleasant, caring and attentive

The 2 staff who saw me were excellent. …..very efficient, knowledgeable, thorough, and kind. The secretary was also very nice and compassionate. I’ve never been treated so well.