MIchael P Leonard's Online Review Report Card

Dr. Leonard is the best doctor I've ever had. He spends time with patients to explain everything, has a polite demeanor, and is very thorough in his exam. However, I cannot give him 5 stars because of his horrible receptionist. She is rude and curt with patients, almost aggressive. I have also seen her take personal calls to while patients are waiting and even places other patients on hold.

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A truly incredible surgeon and physician. We dreaded this day for our son but Dr. Leonard (and CHEO staff) made all the difference in the world. He gave us his full attention (and lots of time) when we spoke and was honest and thoughtful throughout. We could not have dreamed for a better experience. Our son is doing incredibly well and Dr. Leonard's surgical work was impeccable. A very heartfelt thank you from our family.

Dr. Leonard is amazing! Our son had surgery, one of the most stressful days as a mother, and Dr. Leonard was kind, assured, and walked us through the process with confidence. To have to go through this experience with a teenager was very stressful, but thankfully we had Dr. Leonard. Highly Recommend him.

Don't let the positive reviews here fool you. Pay very close attention to Jeffery Y's review, specifically regarding his interactions with Dr. Leonard's secretary, Xiomora (I believe that's how you spell it). I have nothing positive to say about her. She's curt, baselessly condescending, unreasonable, devoid of compassion, refuses to listen to anyone but herself and, consistently miscommunicates with both patient and her employer, Dr. Leonard. For instance, I received a VM from Dr. Leonard in regards to some test results and, when I listened to it, gave him a call back to discuss some findings he voiced that were alarming to me. Long story short, his secretary simply did not want to let me talk to Dr. Leonard, but rather stated he needed additional test results before we could even chat. I'm not sure how Dr. Leonard gives her the authority to make such a decision, especially without a medical degree. Seems shortsighted and negligent. Further, when a patient is concerned about their test results a doctor has not directly communicated to him/her, it's a doctor's obligation to have a conversation with his/her patient at the patient's request. A degree of compassion is necessary in the medical field. Thankfully the doctor did eventually call me back, but only after my fiancé called the office after me expressing to Xiomora how concerned I was about Dr. Leonard's VM. I was more at ease after talking with Dr. Leonard, but that was short-lived when I found a notable discrepancy between what the doctor and I discussed and what I read in my radiology report the very next day. The discrepancy was significant and, again, alarming. Leonard said I had one thing, and the report said I had something very different. Consequently, I called his office once again to inquire about the discrepancy. A nurse picked up, listened to my concern, and immediately stated the doctor would call me back. Moments later, however, I received a call from Xiomora. She was abrasive in tone, combative and outright condescending. At no point did she even listen to me as I explained my reason for calling. Instead, she kept reiterating that the doctor could not speak to me because he had already done so the day prior. Further, if I wanted to speak to him, I'd have to make an appointment. Frustrated, I pointed out the discrepancy to her in detail. At that point, she finally put me on hold and went to go speak to Dr. Leonard.Now for Dr. Leonard. When I came off hold, he was on the other end. Right out of the gate, in a frustrated and rude tone, he began reprimanding me for calling. During his rant, he reiterated most of what his secretary had said, specifically about having already spoken to me. Clearly, Xiomora didn't provide him the correct information in regards to why I was calling again. When I pointed out my reasoning for calling again, Dr. Leonard calmed a bit, and stated his secretary told him something very different. According to him, his secretary said that I was calling to complain, ranting that he had not called me back the day prior. Clearly this was not the case, nor my reason for calling that day. In a still frustrated state, however, he blurted out that he lied about my test results as he "didn't want to freak me out." I get his perspective, but, candidly, it is not his decision to make. I had a test done, he got the results. It is his job to tell me what those results are, what they mean, and where to go from there. His approach leaves room for ambiguity, confusion and, logically, increases a patient's anxiety. After a lengthy conversation that I must admit was productive, Dr. Leonard apologized for his actions and on behalf of his secretary. I appreciated that, but I moved on to another provider. I don't need the drama and harassment in addition to my health concerns.Bottom line, he's a good doctor and he knows his stuff. He does need to work on making himself available to his patients, controlling his temper, and being more considerate of other people's emotions. Most importantly, however, he shouldn't be lying to patients, irrespective of his reasoning. His secretary, on the other hand, I have no explanation nor excuses for. She is just outright cold and cannot communicate effectively with either her boss or his patients and, as a result, cannot serve as a medium between a doctor and his patients. Coming from a client-service based industry, I'm not even sure how she is allowed to be customer-facing in any capacity.

I visited Dr. Leonard this morning and I must say that he is by far the best doctor I've ever been to. He is extremely thorough. He took the time to answer all of my crazy questions. He is really cares about the health of his patients. He is officially my new PCP. You can't go wrong with him.

Dr. Leonard has always taken the time to talk with me during my appointments to make sure I understand what is going on. I would recommend him to anyone who needs a primary doctor.

Dr. Leonard and staff are absolutely wonderful! I was in need of a primary care Dr. A few months ago And am so glad I came here! Dr. Leonard is kind, intelligent and thorough. He does not rush through his exam and takes the time to listen to your concerns and address them fully. He even took the time to call me when my test results came in and explain them, at 8:30 pm! That shows his level of dedication to his patients. His staff was nothing short of pleasant, respectful and helpful. I am a healthcare professional myself and I've referred my patients to him when they are in need of a primary care physician. Would definitely recommend!

Dr. Leonard is an excellent internist -- but only when you're in his office. He has the most insensitive, inhumane secretary I have ever dealt with in a medical practice. I reported this to dr. Leonard a year ago, and he confirmed that he had had multiple complaints about her. Despite this, he still has not replaced her. It is also my observation that he now has too many patients to handle adequately, not enough support staff, and will no longer return phone calls -- regardless of the issue. Recent example: A couple of weeks ago I called the office around 12 noon and asked to speak to Dr. Leonard anytime that day or night with an urgent medical issue regarding my heart. I explained to Secretary Ratched (see "Cuckoo's Nest") that I was dizzy and my heart rate was very slow -- and needed to ask Dr. L if I should go to the ER, or make an appt to see him quickly. Instead of receiving a call from HIM, the same secretary called me back in a few hours. She said that Dr. L's advice was that he could see me the next day, but "if the symptoms get worse, go to the ER." I asked her how bad they had to be to go the ER. She said I'd have to figure that out myself, and Dr. L didn't have time to call that day or night to ask about them. In desperation, I called the Empire BCBS Medical Help Line. After asking me 10 minutes of questions about my symptoms, the nurse practitioner told me that I should go to the ER "within one hour", according to Empire's guidelines. I feel that Dr. L's ambiguous advice, and more importantly his failure to call me back, put my health in serious jeopardy. As a Clinical Psychologist, I appreciate the vital importance of being available to patients in crisis. Dr. L and/or his office does not. As much respect as I have for Dr. L, I strongly recommend that you look elsewhere for an internist. I'm looking for another physician myself right now -- one who has the time to deal with patients when they have potential emergency issues.

My wife and I have been going to Dr. Leonard for about 20 years now. We would not give him up for anything. He is surely one of the finest doctors there has ever been. He epitomizes what a doctor should be: caring, concerned, always on top of the latest developments, and so forth. In addition to that, he is one of the finest human beings I have ever met (and I am soon to be 63). He is a great person and a great doctor. I wish there were more than five stars to give him. What a guy...