Outpatient Imaging Affiliates's Online Review Report Card

If I could give 0 starts, I would.  Definitely not a place you want to go for something as personal as a pregnancy ultrasound.  I called to find out if I could bring my husband along with since this is our 2nd pandemic pregnancy and he's never been able to come to a single appt or ultrasound, I'm well aware how this goes.  The receptionist said, "oh it depends on the day and the hour and the amount of people in there." I was like "oh well we would have to get a sitter, is there anyway to know a couple hours ahead of time? It's for a pregnancy ultrasound."  This receptionist said, "Yeah, many woman have to go through this alone." and then HUNG UP ON ME! Run far away from this place.  As a registered nurse myself, I couldn't imagine saying that to a patient.

Jefferson imaging did x-rays, never sent me a bill (MyChart said zero balance so didn't think I owed anything), yet referred my bill to a collection agency without bothering to contact me.  No voicemail, no email, no letter--nothing.Apparently Jefferson imaging is separate and administers billing separate through InstaMed (owned by JP Morgan, go figure).How was I supposed to know that radiology has an entirely separate billing department (especially if they never sent me a bill)?  And when Jefferson (misleadingly, it turns out) represents that everything is on MyChart?  My imaging is there, so why aren't my bills?This place should not be held out as part of "Jefferson."  Now I have to deal with a collection agency and possibly credit-reporting agencies because Jefferson screwed up.Avoid this place like the plague.  If you go, be prepared to be surprised by a bill or a collection letter.

I visited JOI at 850 Walnut St in Philly yesterday (not my first visit) & realized on the way home that I left a necklace in the scan room. When I called to see if anyone turned it in I spoke with Kayla who couldn't have been more helpful. Not only did she track down the necklace she mailed it back to me. I rec'd it today. This was caring above & beyond. My experience with the entire staff was & always has been great! Wonderful caring folks at JOI!

Had an appointment at 2.15. Supposed to be 30 minutes. Still here 1 hour later no one can tell me anything. Paperwork is lost. I guess because its Jefferson they dont care to make sure the patient is taken care of. They are about money. I miss drs offices that care about the patients. Your just a number here

Getting old sucks. I was here to get xrays of a body part that is falling apart.First of all, it's hard to find because it's actually located on the bottom floor of what most people think of as Wills Eye Hospital. There's a little round curved driveway in front of the building. The entrance is located next to this driveway on the ground floor.  I had a hard time finding it and must've walked by it twice!There was a mix up about a primary doctor referral so the staff were very kind and helpful to try to help it get sorted out. Actual x ray itself took a few minutes and was handled by Tori, a technician who was very efficient.They offer appointments that start as early as 7 AM for those of us poor working folks.PRO TIPS. Closest PATCO stop is 9th and Locust, a 5 minute walk.

One star is for the receptionist. I took a day off work to get an MRI (brain with contrast-so a little anxiety to begin with) only to get there and be told I was supposed to be there at 7:30 - and I need to reschedule. The next available appointment they have is a month away. I received two calls prior to my appointment advising me to be there at 8 am including the call the night before when I specifically asked if I needed to be there early or before appt time for paperwork or needed to fast etc -and was told no to all. So I basically just blew a vacation day, spent an hour on SEPTA that I didn't need to and need to now go through the gyrations of rescheduling. I know this happens all the time but most people get anxiety about getting these things done for fear of the worst outcome. Shouldn't they have some accountability for making sure they prepare a patient? I'm pretty sure Jefferson has had a couple prior patients getting mri's - does everyone show up to "you were supposed to be here a half hour before your scheduled appt time - you now need to reschedule". I am now looking at another month of worrying.

I walked in for X rays without an appointment, around opening time, and was in and out within 30 minutes. The staff was helpful, and everyone was nice. Tori took my X rays. She is the best! She was kind and friendly, and she explained everything she was doing and why. Every time I needed to change positions for imaging, Tori gave me clear and helpful instructions. She treated me like a human being. I wish all medical care providers were like Tori.

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I had a positive experience here. Making an appointment was super easy. Upon arrival everyone was very nice and friendly. I only waited 5 minutes to go back for my ultrasound. The ultrasound technician was very professional and kind. I was done in about 15 minutes. They validate your parking (free) if you park at the building attached to the facility. Overall a great experience!

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