Buxmont Medical Associates's Online Review Report Card

I am trying to find a new doctor and called this place. They told me I had to see a nursing assistant. Ok but why can't I see who I want? The lady on the phone was rude and told me the doctors are too busy for new patients. So if they are so busy I don't want to be a patient of this place. Seems like they don't care about anyone new just fyi.

I see Brittany when I visit BuxMont Medical.She is awesome. She is very attentive to what you need for care.Recently I had routine bloodwork done, she noticed something wrong and insisted I come in immediately.It was discovered my appendix was ready to rupture. She sent to the hospital and it was removed before any rupture occurred.Her attention to her patients is greatly appreciated.She is also a pleasure to speak with.I refer her with high marks.Best Regards,Jack S.

Terrible communication. Not competent in booking new clients. I had to book an appointment three months out, which was frustrating but I understood because of Covid. Today they called me to cancel that appointment that was for tonight, which I waited three months for, because they cancelled night hours. They said they weren't able to contact me because no one saved my correct number on file even though I gave it to them. They had been looking at a different patients contact info trying to contact me. A COMPLETELY DIFFERENT PATIENT! Talk about lack of privacy? Waste of time. Frustrating. Office staff was so rude and uncaring. She didn't see the major issue in my contact info never being saved, and she didn't see the big deal in her mistakenly using another patients contact info to try to reach me!! Embarrassing. Please save your time and energy, AVOID THIS PLACE.

There are pros and cons to BuxMont Medical Associates.PRO: The physicians and nursing staff are (probably) all very good. I say "probably" because 99% of my experience here was with one physician: Dr. Wills, who was FANTASTIC. She was the best primary care physician you could ever find: highly knowledgeable, caring, thorough, professional, positive, cheerful, extremely smart, and she took time with you and answered all your questions. Unfortunately she is no longer with BuxMont Medical.CON: The biggest weakness is the front office staff. I've had many problems with them over the years. Things ranging from (1) merely semi-rude behavior when you check in ("Has your insurance changed? No? Fine take a seat", all said with a stone face, and then the sliding glass window is slammed shut in your face with a bang), to (2) dropping the ball completely. The incident I'm about to relate is one such incident.On Wednesday I got a call from my pharmacy telling me that my prescription had been denied by BuxMont Medical. I called BuxMont (Wednesday 1 p.m.) and the guy I spoke with told me that since Dr. Wills had left the practice, I needed to see a current physician to to get a refill. Okay, that makes sense, but couldn't the office have called and told me that, prior to my suddenly not being able to have a routine refill done? Full disclosure: the letter announcing Dr. Wills departure may have mentioned that, but if it did, I did not see it.I set an new appointment with the guy and he told me he'd get my prescription refill request over to my new physician immediately. That was 1 p.m. on Wednesday. I got no response (from the office or my pharmacy) for the rest of Wednesday, all of Thursday and most of Friday. Tired of waiting for over two full days, around 2:30 p.m. on Friday I called my pharmacy. Still no refill.So around 2:35 on Friday I called BuxMont again. I waited over 20 minutes in their phone jail. Since I was at work, I finally gave up and left a message. I received no callback from the office for the rest of the day. On Saturday morning, nearly 3 full days after my first call, I called BuxMont Medical again. According to the person I spoke to, my prescription was finally refilled around 5:20 p.m. on Friday. Great, but seriously no one from the office could've called to tell me that? I was at the pharmacy (within a grocery store) at that time.This is just one example of many similar experiences I've had with the front office staff. You leave a message (about an appointment, referral, prescription refill, etc.) and your message disappears forever into a black hole. So you have to call again and wait 10 minutes (first listening to the introductory phone message, and then on hold). You leave your message (again) with the person who answers and hope that its responded to this time.It's a shame that the front office staff creates such a huge wall between the patient and the excellent physicians. I virtually always saw Dr. Wills during my 20 years at BuxMont, and she was the greatest. But twice in those 20 years I saw other physicians for semi-emergency visits (dog bite and infection). Both of those physicians were excellent.The medical staff deserve 5 out of 5 stars. The problem though is that the office staff is inescapably part of your experience with a physician, and dealing with BuxMont's office staff is often a big headache. The office staff deserves 1 of 5 stars. So overall, 4 of 5 stars.

My mother was a patient of Dr. Wills for many years. I was sorry to hear that she had left the practice. When I called for medicine refills for my mother I was told she needed to follow up with a new doctor Dr. Brennan. I must say I was hesitant because I was so used to Dr. Wills and my mom loved her, but we were extremely delighted during the appointment. Dr. Brennan was very thorough and understanding that my mom has a lot of complicated medical problems. She took her time to review my moms history, answered all our questions and did not rush us through the exam. We are very pleased and will be coming back to see Dr. Brennan.

I love this office!! Every time I call someone answers the phone immediately. They answer all of my questions in details or call me back within 30 mins or less if need be. I've never waited long in the waiting room, maybe 10 minutes at the most. The nurses are very kind, caring and compassionate. They listen very well and care what you're going thru. The doctors are absolutely amazing! I've never waited long in the patient room (maybe 10 mins) for a doctor. I always see Doc Mandell and she is incredible. She listens, takes detailed notes, makes numerous suggestions and always follows up.

Joke of a doctors office. Terrible customer service and have multiple people working in a small office not properly social distancing should be shut down. Will never go back. Do not recommend to anyone.

I've been a patient of this practice for many years, first with Dr. Toltzis and transitioned to Dr. Elisa Mandel upon the retirement of Dr. Toltzis. Both are excellent physicians. Very caring, very detailed and very responsive. I have never experienced anything but excellent care and the staff have always been pleasant and helpful.

Why do they even give a time for sick appointments? They tell you 9:45 then don't take you back till 10:30 after that it is hit or miss on how long you will wait in the room for the doctor. Think it is time to move to a new practice

Very nice people, cozy and clean environment.Very understanding and easy to deal with.Thank you