Southwestern Pennsylvania Eye Center's Online Review Report Card

I had an appointment scheduled for 9:45 and the office was clearly overbooked. The wait was excessive, and the customer service was terrible. The staff at the front desk were rude and dismissive, and at one point completely ignored me while I was standing there. Very unprofessional experience overall. Would not recommend but being with such a small town this is probably the only option. If I could give no stars I would.

From the staff to Dr Salvettu-Davis, everyone was very professional and helpful. I am very grateful to have had a successful cataract surgery and would recommend this facility and doctor.

The wait time has not changed. Packed like sardines. I think I need a chiropractor visit after sitting in the uncomfortable chairs for so long. Honestly worse than the DMV.<br><br>Maximizing profits = maximizing appointments = 2/3 hour wait times.<br><br>They didn't seem to really care about helping me with my problems. This place sucks horribly. Avoid at all costs.<br><br>Update Dec 2025: the glasses store attached to this place is just as bad! They messed up my glasses a couple years ago 3 times over, messing up the PD measurement each time. I needed new lenses again this year. Since October, I haven't been able to see properly because the LAB can't do anything competently. They have messed up the lenses twice AGAIN!! Still messing up the PD measurement. Such a simple fix. Absolutely despicable operation they have going on. The goobers at the lab can't cut lenses by any means! Be prepared to potentially ruin 3+ months of your life by choosing this establishment.

Not very happy with this eye center. Staff is good, anesthesiologist was great, but the ophthalmologist acted as though she was doing us a favor even seeing our loved one. I wouldn’t recommend. Go somewhere where the physician cares about the patient more than chatting up her coworkers about her vacation while examining an elderly person’s eyes.

Dr. Davis and her nurse, Amanda, were kind and efficient. The removal of the growth on my eyelid was more painful than they intended, but I know I can't fault them for it. The wait time however was long and the young nurses working the front desk were SO RUDE. I was not greeted when I entered and was treated poorly when I asked where to check in as it was my first time here. You could hear the young nurses talking about the patients and snickering about those in person. Very unprofessional behavior!

Dr. Davis and her nurse, Amanda, were kind and efficient. The removal of the growth on my eyelid was more painful than they intended, but I know I can't fault them for it.<br>The wait time however was long and the young nurses working the front desk were SO RUDE. I was not greeted when I entered and was treated poorly when I asked where to check in as it was my first time here. You could hear the young nurses talking about the patients and snickering about those in person. Very unprofessional behavior!

Dr. Davis and the staff are wonderful. I was given an excellent exam & testing prior to my cataract surgery. I never had to wait long & everyone was extremely friendly. They answered all of my questions. The day of surgery went well. Very organized & they had a booklet with instructions for care after cataract surgery. There was even a sheet with times for your eye drops. I would highly recommend them for cataract surgery. Very well run & staff are friendly.

Worst eye doctor in all of Washington. They purposely overbook. Plan on being there three hours for a routine eye exam.

I would give them zero stars if possible. several weeks ago, I took my 90 yo mom for her appointment and after sitting in the waiting room for 40 minutes, I said, “Boy are they late. My mom said, “oh, it is always like this. Sometimes I wait over an hour to be called back.” (My mom goes often due to multiple eye issues.). When I went to inquire at the desk when she would be seen, the worker said, “Well, we are very busy today. I politely said, “Well, we had a 1:00 appt and clearly there is an issue with over scheduling.” The worker just looked at me blankly.<br>When we were finally taken back (after an hour wait) not one person apologized, not the tech nor Jennifer Salvetti. I am in healthcare and if I am even 5 minutes late seeing my patient, the first words out of my mouth when I enter the room are, “ I’m sorry I kept you waiting.” Clearly, Dr. Salvetti thinks her time is much more valuable than any of her patients.<br>Now today, they called to cancel my mom’s appointment on Friday for an eye injection (which she can’t drive after and my sibling took off work to take her.)<br>Save yourself hours of waiting, canceled appointments, interactions with rude staff and go elsewhere.

Why have an appointment if you are going to sit for hours in a waiting room? The biggest issue, why is the payment for services stuck in the 90's. There is no electronic bill pay available. Yes, this costs a fee that I am sure you will pass on to the patient, but it would bring more accounts current. Your doctor's are paid well enough. Time to spend money to make money!