Chester County Cardiology Associates's Online Review Report Card

I thought this cardiologist was actually listening to me and thought I was actually getting somewhere. Until I was told I "didn't have enough injuries" to warrant me getting a loop monitor put in to monitor my condition. They told me they recommended a 2 week monitor and they would call me to set up that appointment. Its been a month and I haven't heard from them at all. I will never go back to this practice again.

The physicians are good, but the staff and receptionists…especially the woman who answers calls to make appointments… are so terrible and mean that we will not be coming back here. I’m not sure why they risk ruining their reputation…and allow these people to represent their business.

I'm concerned about the time other patients had to wait in the waiting room. I was seen by my doctor's assistant a few minutes after I checked in, which was great. However, other patients in the waiting room were very frustrated because they had been waiting for a half hour or more to see their doctor. One patient was particularly upset because they had taken time from their workday for their appointment and had to get back to work. They felt that they were being disrespected and I agree with them. When the patient pushed the office staff for an update, the staff only apologized and said something like "the doctor is running late and will be with you as soon as they can." The office staff could have handled this better by making a reasonable estimate of the doctor's delay then advising the patient of the estimate so the patient could make a decision about how to manage their time. The staff and patient could then talk about rescheduling, or the patient could have called their work to talk about returning to work later than expected. Both of these are productive conversations that could not be had with the way the staff was handling this challenge. The staff was not giving the patient any information, which left them powerless and reasonably upset. If the doctor isn't able to give the staff a reasonable estimate, or refuses to, then shame on them because they are, in fact, disrespecting their patients' time.

After having 3 no show appointments with Dr. Mallya, I complained to the Practice Manager at Fern Hill. They sent me to a room and an unknown physician saw me. (The bill says Dr. Reed). He was BRAND NEW to the practice, had no knowledge of me and certainly no knowledge of my medical records. He saw me for maybe 5 minutes and did not even listen to my heart. No EKG.... nothing! And for this, I am charged $137.94?

The doctors are great. The staff needs to be better.

I have been to this place for my step father NUMEROUS times. It has been a HORRIBLE atmosphere every single time. I am all about supporting health care heros- but there are NONE here. All of them have a STANK A$$ attitude and the vibe of the whole place is not welcoming for a place of healthcare. Switching his doctor after today. We waited and HOUR past his appt time.

Awesome no problems. Very quick and courteous I love my doctors

No one ever calls back or relays messages to the doctor. I have been calling on a daily basis with no results. I am beyond frustrated. Was told that the nurse was "too busy" to get on the phone with me today when I have a question of an urgent nature.

Terrible doctors and staff. Switched to St. Mary's as of today.

Waited an hour for nothing because of the receptionist. Was also told I had a balance due for a test done last month. Received nothing in the mail about this and on the day of my ECG I got a phone call hours before the appointment saying it may not be covered by insurance. I followed up later that day and was told it was covered. No problems with my doctor here but the other staff need to do better.