Robert B. Penne's Online Review Report Card

I was recommended to Dr. Penne for something in my eye and growth's on my eyelids. His staff was very nice and helpful. Dr. Penne was punctual and very informative. I had the growth's removed relatively pain free. I would definitely see him again if needed.

Waited 75 minutes at Wills for initial appointment. Actual appointment and examination lasted 8 minutes, with almost no explanation of upcoming surgery. I found the staff to be rude and unresponsive. Had surgery in Philadelphia. Dr. Penne did not speak to me either before or after surgery. Arrived late to surgery, holding up surgical team. My phone call post surgery about a possible complication was returned THREE days later. I am satisfied with the surgical outcome, but this is the worst doctor/patient relationship I have ever had.

The ptosis surgery to remove excess skin on both eyelids was not successfully completed --so stated by the doctor himself. In addition meds that were subscribed post surgery have not been available on the market for over a year!

My opthamologist recommended that I see Dr. Penne about a specific issue. I called the office but was not scheduled for an appointment. I was forwarded to their billing department where I was informed that my insurance was a problem and would not cover the visit. I was told that I would need to put a deposit down. I was confused b/c my spouse saw Dr. Penne about 1 year prior with the same insurance and we had no problems. The office asked where my spouse was examined and they told me that was not possible. I called my insurance company and they assured me the visit would be covered. They urged me to call the office and the insurance company would clarify. Dr. Penne's staff refused to discuss the issue b/c they had no idea how the visit would be coded. At the urging of my opthamologist, I tried again, this time I was referred to Char. She told me that the visit would not be covered and that I just needed to be aware of it. She forwarded me to the front desk to make an appointment. They have never returned my call. I was stunned at the rude treatment of his office. I read some reviews online and learned this is not unusual. What really gave me pause were two reviews which indicated when patients discussed with Dr. Penne, he was not responsive. I am going elsewhere.

Dr. Penne is a talented caring professional eye surgeon

Dr. P. is an excellent eye surgeon. Unfortunately, I had a scary encounter with his receptionist, who did not offer me any assistance when I called with a problem after just having had surgery, and the doctor was out-of-the-office. When I brought this to the doctor's attention, he refused to address my complaint because I did not take down the receptionist's name. It's nice to know that a doctor will side with his receptionist instead of his patient! But, I have learned an important lesson, do not trust anyone in a doctor's office except the doctor!

Doctor P. is excellent surgeon. However, his office staff is incompetent. I called Dr. P.'s office the morning after my surgery, because I had a problem and the receptionist told me the doctor was out of the office and offered me no further help. I was quite shocked by this and I complained to the doctor, but he told me that since I didn't get the receptionist's name, he couldn't do anything about it. In addition, at one of his office's, I also had to explain numerous times to his staff why I didn't need a referral. I have a very common insurance that they didn't seem to recognize. It also says on the back of my insurance card, that I don't need a referral for ophthalmology, but I guess the front desk staff doesn't know how to read!

Doctor didn't seem to care about my complaints regarding the hospital and his office.

Dr. Penne is an excellent eye surgeon, but could care less about training his office staff. His receptionists and front desk staff at the Lankenau location are made up of incompetent, old ladies. I was charged the wrong co-pay, asked repeatedly why I didn't bring a referral (my health plan doesn't require it), and had an extremely difficult time getting help when Dr. P. was out-of-the-office, after I just had surgery! I also waited for an hour one time, without the front desk staff letting me know what was going on. I complained to the doctor about the difficulty in getting help from his office, but he refused to address the situation. If you need to visit Dr. P., go to Wills . Eye, where at least the front desk staff is made up of medical professionals instead of clueless, untrained idiots.