Scott Wilson's Online Review Report Card

I love dr Wilson ! He cares and listens to you as if you’re his only patient He’s very thoughtful and thorough ! However , the office staff hardly answers the phone .. my biggest frustration is getting through to the staff . I only put up with it because I love the doctor

My sister, a 25 year patient has only saw Dr. Wilson 2x. Can't even tell you what he looks like. Cumberland office is a mess. After waiting for 1.5 hours we walked out. Starting over at age 62 with new doc.

12/29/21 My husband has never once seen Dr.Wilson in the couple of years he's been a patient there he's always seen a nurse practioner, not by his choice. Trying to get ahold of them by phone is absolutely awful nobody answers the phone it goes to voice mail and nobody calls back. If you need a referral good luck trying to get it sent or talk to a person to send it.

Dr Wilson's office has always been very professional with me. He goes over all the tests I ask him about and schedules any appointment with any other outside specialist.I highly recommend.

I have been going to Dr Wilson‘a practice for approximately 20 years. He is so knowledgeable in so many areas! Throughout my experience with Dr Wilson, he and his staff have gone above and beyond to accommodate my medical needs! While it is a busy office, I find the medical staff to be there when I need them and get back to me ASAP! I frequently recommend this office to family and friends because Dr Wilson is so patient and knowledgeable! His medical staff is fantastic and are always there when I need them! I consider Dr Wilson and his staff both caring and accommodating!

Absolutely great doctor great communication always in and out

So first off, this is in regards to the Cumberland location, the receptionists don’t answer the phone after 3:30, it goes right to the machine, then the staff calls you twice to give results during work hours and when the patient calls back you tell them you don’t have any results? Very unprofessional, serious lack of communication and poor follow through. It makes a very poor reflection for the doctors associated with this practice . It’s very frustrating to the patient and family when there is no proper communication.

The medical staff is great but they have difficulties with their phones on occasion

I absolutely love my doctor, Scott Wilson. It's the only reason I still come here. I'm sorry the say that the rest of the practice is a bit of a joke. It's usually hard to get an appointment with Scott. They always try to push you to a nurse practitioner. And that is if you can get a human on the phone. They completely shut down at lunch, they are off on Fridays, and voicemails are not returned. But watch out if you miss an appointment! In all seriousness, I'm not joking... It's 1:15 EST. I've called three times in the past fifteen minutes to make an appointment for a physical. It's like the phone isn't even connected anymore. You get the auto message that it can't be completed at this time and to try back later. No voicemail or anything. So again, LOVE Scott, hate the practice. Unfortunately I've found this to be true in almost every primary care practice I've been active at. I sense a theme.

Nurse practitioner at Dr. Wilson's office misdiagnosed condition and prescribed contradictory medication. When called back and asked to have DR.'s opinion, was told nurse was just as qualified (by the nurse). Nurse said doctors were "dumb" -- extremely unprofessional. Went to walk in clinic and saw a medical DOCTOR who correctly diagnosed. Was told specifically NOT to take what nurse practitioner had prescribed. In many respects, a doctor's office is only as good as his Front office staff. I have no idea if Dr. Wilson is aware of how rude his staff is -- they were extremely rude -- not to mention unable to correctly make a basic diagnosis that a doctor would've been able to make. DO NOT recommend. They were awful. If could've given less than one star would have.