MIchael Daniel's Online Review Report Card

My husband and I feel very deceived by Carolina Vasectomy Reversal. We had originally had a telephone conversation with the doctor and placed our deposit in March 2020. We were very hesitant to commit while it looked like the COVID-19 pandemic was ramping up, but we were assured over and over again by the office staff that-- if we put in the deposit-- we could reschedule the surgery as many times as necessary for the duration of the pandemic. Over the months, we had to reschedule a couple of times. The area in which we live has been particularly strict with COVID travel, alternating between mandatory shelter-in-place and quarantine for residents returning from high-risk areas (like South Carolina). In September, I called to reschedule, as we were still experiencing mandatory travel restrictions in our area. I specifically asked the staff if I had to put a new date on the books, and they said yes BUT I could still change it if the restrictions persisted. I hesitantly rescheduled for the end of November; because they told me that was the furthest in the future that they were scheduling, and I had to keep putting a date on the books in order to keep my deposit active. In early November, our area increased its restrictions on residents traveling to places like South Carolina. I contacted Carolina Vasectomy Reversal as soon as I learned about it to hopefully reschedule for after the holidays. Despite me sending them evidence of our area's travel restrictions, they denied my request, saying that we had already rescheduled twice, and I was not giving them a good enough reason to reschedule it. They initially denied it based on a misunderstanding of our travel restrictions. When I corrected them, they basically said it didn't matter-- and the only excuse they would accept is a doctor's note saying my husband was ill. (It was clear that no matter what we said, they were going to be denying our request. And we didn't want to get a false doctor's note-- that wouldn't have felt right for us.) They said that if we didn't show for the November date, we would forfeit our deposit. Not only that, but if we later decided to reschedule, both the deposit and the overall price of the surgery would be increasing quite considerably. My husband and I were flabbergasted. Because of the travel restrictions in our area, we had no other choice than to forfeit the deposit. We will not be rescheduling with them. We feel lied to-- having been lulled into placing a deposit amidst a pandemic, being given multiple reassurances that our deposit was secure and refundable (notwithstanding having to reschedule), and then ultimately being swindled out of it without any forewarning. Be very careful.

Courteous & experienced staff. High quality of care from the time you walk in, through the consultation, the surgery itself. After a week post-op, I have minimal pain due to the expertise he brought to the operation. If you're considering this procedure, hands down this is where you need to go.