Medcare Urgent Care- North Charleston Rivers Ave's Online Review Report Card

This has been my go to Urgent Care for the last few years. The staff, Drs, PAs, & Nurses are ALWAYS helpful and friendly. They take the time to listen to you, answer questions and give you the best proper treatment. I've never left there unsatisfied. I highly recommend this location!

Don't bother with their website "save my spot". Made my appointment and an hour and half later I was seen. Staff is not friendly and helpful at all.

By far the worst experience I have ever had! I have been here before and everything always goes good! This time I felt so uncomfortable and the doctor I had was ridiculous. I have never felt so uncomfortable and disrespected in my life. Definitely well not be returning.

Front desk staff are awful. I usually just ignore their behavior but today's behavior was awful. I was seen on 8/7 and scripts were sent to pharmacy and wasn't filled. I called pharmacy on 8/8 to find out why and was told they were short staff but will fill now. Since it was now after 2pm I realized I'd miss another day of work due to pain level. I called medcare to advise the late filling of scripts and requested excuse for work for 8/8 & 8/9. The woman confirmed that my husband was on my HIPPA and could pick up...he arrives and then it goes left. He was speaking to one staffer explaining his reason for coming in, while speaking another staffer who had a patient in front of her involves herself in the conversation and tells my husband he needed to sign in using a very nasty tone. My husband responds to tell her she should deal with her patient instead of jumping into their conversation and that he was picking up excuse for his wife. She then proceeds to leave her patient because now she's looking for payback after being put in her place so she's left her patient to further engage my husband. They go back and forth all while patients are just standing there because she wants the last word and doesn't care she's at work while my husband isn't. I'll never return because he was picking up an excuse but got attitude and a nasty experience. We live 5 minutes away so the household of 5 who used to visit this place will drive past and take our business some where else where the front desk knows how to conduct themselves. I've dealt with the negative energies for a while but my husband's experience put it over the top. The front desk staff always seems unhappy and mad about working.... Disappointing.

Came in for a personal reason. the entire staff was exceptionally nice. The process was easy and I only waited in the lobby for about 5 minutes and then I was seen.

Literally called 3 times in a row nobody answers and of course there is no call back

La doctora realmente no hizo nada por mi y solo me dio una pastilla y no hizo más nada anteriormente el servicio era muy bueno la doctora te revisaba por lo menos la respiración.

The check in and triage process were both quick and easy. I was seen by a wonderful physician that took great care of me. I was in and out. Would definitely recommend.

I was able to check in online and given a time (and choice!) of when to show up. They even text you 20min before reminding you. It’s the worst being sick, but even worse is waiting forever in a doctors office and MEDCare at least takes care of that part. The staff is kind, professional and quick. I arrived checked in on the iPad and was called back by a nurse within 5min. I was tested for all the things I needed and given reasons as to why those tests were necessary. The PA I saw was genuine and really listened to my issues. He gave me all the best medications to get over my illness quick Will definitely be using this MEDCare again for all my urgent care needs!

I really appreciate how Ryan and the all the staff at this MEDcare location really listened to me and tried to help me with my situation. I felt heard and like what I had to say mattered when it came to figuring out the best way to help me with my knee pain.