Amsurg's Online Review Report Card

I had the best experience from the time I checked in for my colonoscopy to the time I checked out Everyone there is soooooo nice and Ithey make you feel so relaxed. I would recommend  this place to everyone

Friends recommended this practice to me so when I was looking for a GI I tried to get an appointment here. I submitted an appointment request online and about a week later I got a voicemail requesting that I call back in regards to my appointment request. I called back the number that called me. Maria answered the phone and I began to explain the purpose of my call but halfway through my sentence she cut me off and said please hold. Then Miriam answered the phone and I began my spiel again Im returning a call from your office regarding scheduling my appointment... and she immediately cut me off and asked This isnt that department I dont know why you called this number. I couldnt believe she spoke to me this way but I responded I didnt call this number I was transferred to you. Instead of addressing the mistake or transferring my call to the correct number she continued to argue with me about why I was calling the wrong office. She used a condescending tone asking Did your doctor refer you here for a colonoscopy? I dont understand why you called here... and on and on as nauseam. Finally I interrupted her and said Look I dont know who transferred me where or why but thats something yall need to figure out. Its not my problem. Have a good day. Click.This practice could have the best doctors in the world but I wont give business to any practice who cant provide manners and basic human courtesy to a new patient in the phone.