Binyue Chang's Online Review Report Card

Love her she’s wonderful

I wanted to share this as it was a very frustrating experience with Dr. Changs office. Yesterday I had an appointment at 230 pm I was parking my car at 230 pm. Unfortunately I got hit by another vehicle and it took me literally 10 minutes to coordinate with the counterpart next steps after the crash. Then at 242 pm I was in the office 202 as indicated in the appointment it took 3 min to the receptionist to attend me and noted that Dr. Chang is in the next door. In the end I showed up in the right office at 245 pm.Then I was told that Dr. Chang couldnt attend me as I arrive late for my appointment. Up to here I am fine as long as I understand the rules of the Doctors office and I am assuming that as they are strictly applying this rule their patients can also be attended on time.However the really frustrating experience started when I tried to explain to the assistant what happened. She didnt allow me to explain at least to ask if there were some flexibility based on what happened to me in the parking lot.In the end it tells a lot about the type of healthcare provider we have here. First not listening to patients and at least trying to be a little be emphatic with them. Second are patients not allowed to have random incidents that may cause a 20 min delay?I understand if there is no flexibility on attending patients that arrives late at the end those are their rules and what happened to me is not their problem. However in my opinion a good healthcare provider should at least listen to their patients.At the end I walked away without attending some important concerns about my health just for a lack of empathy and flexibility. Very frustrating.If you are trying to avoid a healthcare provider with a lack of empathy as is my case I suggest looking for another option.I am providing 2 stars as the office seems clean.

My lab records were not given in a timey manner. To

Dr. Chang was referred to me by a friend who had positive experience under her care. My first visit with Dr. Chang was very positive. She has good bedside manners and takes time to listen to my concerns. I felt comfortable with her.

I have been seeing Dr Chang for 89 months as my primary care Dr. She is very thorough and patient. Has a great bedside manner while showing compassion. Would highly recommend her to my family and friends if they are in need of a primary care physician.