Prisma Health Maternal-Fetal Medicine?Columbia's Online Review Report Card

Thank you very much for your attention when I had my emergency I am pregnant and I felt very safe the staff was very friendly

I would strongly encourage anyone referred to this practice for high-risk pregnancy care to ask their OBGYN if there are alternative options in the Columbia area. Consistently, appointments run significantly behind schedule. It is not uncommon for patients to wait 35 minutes or more past their scheduled appointment time before being called back. During this time, there appears to be little urgency from staff, and there is minimal to no communication from the front desk regarding delays. This lack of communication and consideration for patients’ time is frustrating; especially for expectant mothers who may already be managing discomfort, work schedules, or childcare. If you do have an appointment here, I recommend not scheduling anything afterward, as wait times can be extensive for what ends up being a relatively brief visit (typically 15–20 minutes for imaging). Additionally, their policies feel inconsistent. Patients who arrive more than 15 minutes late are required to reschedule, yet the office does not appear to hold itself to the same standard when running behind. There is also a strict policy regarding minors not being allowed beyond the waiting area unless accompanied, which may create challenges for some families. Overall, while the clinical service itself may be adequate, the operational efficiency, communication, and respect for patients’ time leave much to be desired.

Honestly had great experiences with people in the office doing ultrasounds. Was going to see them for a high risk pregnancy- growth ultrasounds and couldn’t say enough good things. 2 weeks ago my regular OB in manning told me due to complications and them being away from the practice that I would need to return to MFM. I went through the whole referral process within a day my insurance approved it. Called the next morning and asked what the next steps would be and the woman I spoke to said “the nurse has to review the referral”- keep in mind I’ve seen them before…. Even in L&D seen them. It was a Wednesday, Thursday evening I still hadn’t heard from them so I called again and the woman I spoke to this time got a serious attitude with me. She said it takes 5-7 days to review a referral…. I at the time was 36+4 and got told with complications I was having could have to deliver at 37…. They would not work with me at all and I expressed this to her and she still acted like I was an inconvenience to her. She didn’t tell me her name either. All I know was she was one that would schedule patients.

I had a good experience with the doctors, but when I required an emergency cesarean I learned that they outsource billing for anesthesiology to a billing company. So if you incur a balance with anesthesiology it does not show up in MyChart, although the myChart billing page says "Prisma Health contracts with outside groups to provide services such as radiology, pathology and anesthesia. Bills for those services can be accessed here." Additionally, I did not receive a bill until two years after my procedure... but of course they sent it to collections quite quickly after that. When I tried to call anesthesiology to have this resolved, the number menu did not work - just kept looping. When I finally got through to someone the reception on their end was garbled and they hung up on me. Working with the billing company was better, but it's frustrating the way Prisma specifically allowed this to unfold, especially because it was an administrative error on their part that prevented my secondary insurance from paying the bill anyway.

My appointment was at 10:45am. I arrived at 10:32am, but had trouble finding the office. When I arrived in the office it was 10:40am. A couple arrived after me. The woman had expressed how she was late. They said ok, and called her back in 15-20 minutes. Another couple came in. They sat down for all of 5 minutes and were called back. I went to the check in desk and expressed how she had just walked in and was being seen; but I had been waiting for a while and had still not been called. She asked my name, and said we were being seen for different reasons and they would call me back soon. It was all very nonchalant. No one seemed to care about anything but getting back to their conversation. There were 3 women upfront. 2 at desks and the 3rd sitting on the desk talking. I waited another 15 minutes and walked out the door. In all I was in the waiting room for 50 minutes past my appointment time. Not only do I have somewhere else to be at 1pm; but no one wants to sit in a waiting room for close to an hour pissed off, and then go look at a sonogram of their baby. Clearly they don't need my business and are not worth my time. Will never return. This is my 9th baby. 3rd in Columbia, SC, and definitely my worst ultrasound experience ever. Do NOT go here! They don't deserve your money.

Absolutely amazing experience!! The front desk staff was prompt and welcoming. The facility was super clean. Avery R did my ultrasound and she was so wonderful. She educated us and really took her time to get great images. She made me feel so comfortable and safe. I can’t thank her enough! This is our 3rd baby but that was the best ultrasound experience I’ve ever had!

Blount Memorial Hospital in Maryville,Tn. was great, then Prisma took over. Same great doctors and staff, but the business/billing is horrible. Can’t talk to a person. My chart has problems. Referred to an 844 number. Good luck with that.. Now I can’t even have a prescription renewed by my pharmacy. Have to use Mychart. Guess what. It doesn’t work. Back to square 1.

A Letter of Gratitude to Prisma Health - Tuomey Hospital, Sumter, SC. Prisma Health Tuomey Hospital #prismahealth ————————————————————— It wasn’t the Christmas weekend we’d planned for, but my mom, Mildred White, was taken to the ER, admitted, and then remained under hospital care for 19 days. She even spent her 82nd birthday 🎉 surrounded by her family and her caring care team. It’s not often that hospitals get positive reviews and feedback, and some good deeds go unnoticed and unspoken. What I want everyone to know is that EVERY SINGLE person that had contact with my mom and my family was met with kindness, concern, patience, and respect. I like to call these, “God winks”. It’s important to understand that during these 19 days (December 27-January 14) we had contact with many staff and team members covering all shifts, positions, and floors. We were privvy to hallway conversations , break discussions, and more. Being in the hospital isn’t always a pleasant experience, and the wrong person could make the experience worse. On behalf of my mother and my family, we want to personally THANK YOU for your hard work. Unfortunately, I do not remember the names of every staff person, but if you look up her name, you will remember the sweet lady who tried to convince you to let her go home everyday! 😩 She was the lady who encouraged you, wished you a “good night” at the end of your shift, prayed sweet words over you, fussed at you for waking her up every hour, reminded you that the food needed more seasoning (lol), asked about your family, and told you how much she appreciated your help. To the following departments: ‼️ Emergency Room Team: You were our first contact and team introduced to us. You took her back right away and began her care. I can’t remember our nurse’s name but she’s expecting a baby (Kaitlyn?). She was so good to my mom that we were looking for her after shift change. Our only issue was that she left before we could say goodbye! 👋🏾 Thank you! 🙏🏾 🤒 ICU: Anytime you hear these words, it’s critical and serious. Everything happened so fast that it was hard to keep up. But we remember the doctor and her nurse (I wish I took better notes of names), but you know who you are! My only recommendation is that you add some good cream for the coffee and Splenda in the ICU waiting room ☕️ 🛌 Transport Team: (the men with the red shirts)- thank you for your patience, treating my mother with kindness, and loved getting to know you. You were engaging and caring. 2nd floor Unit- you were the next step out of ICU. All I can say is that her nurse Brad (?) received high compliments from my mother 🤣🤣. He was so kind and reassuring. She also told you to tell your wife how handsome you are! 😜 3rd floor Unit- here’s where she spent the most time. Your team was very patient with calls and explanations, shift changes, catering to patient care needs- to include getting to know your travel nurses. Med techs were kind and attentive. You also made her 82nd birthday 🎉 special. THANK YOU!! Sweet nurse Dale, I think you stole my mother’s heart—-she loved to hear you say,“hey baby, how are you doing!?” (Pictured below) 🏥 Physicians- we’re thankful for your knowledge, attention to detail, and for being patient and thorough: Drs. Bullard, Moore, Zeleke, Pinto, Pathak, Stroebel, and Kalassian 🚨Radiology Team- to the CAT/MRI/Ultrasound techs and nurses thank you for making her scary experiences smooth and reassuring. I especially appreciate the nurses who helped while she was waiting. 🥘 Dining Food order and delivery- every staff member that brought her food spoke to my mom by name, asked how she was doing, and told her about the meal. Although the food wasn’t her favorite due to medications and tastebuds, she still thanked you for your service. The order takers on the phone were also kind and patient. 🧹 Housekeeping : another team of thoughtful and attentive staff that spoke to my mom by name, asked how she was feeling, and extremely supportive with her needs. “Is there anything else you need?”— THIS makes a difference. Thank you. 📞 Customer Service Call Team: I was accustomed to being at the hospital each morning for rounds, but on the mornings I wasn’t, I called to check on my mom through her nurse. No matter what time I called the hospital, I was always greeted with a warm welcome on the phone, personal conversation and assurance. The call center is doing a great job at making you feel personally connected. 🧁 Baker’s Sweets staff: you were literally the added sweet personable touch to our whole experience. Your team, sweets, and coffee are top notch.The perfect experience for long days and nights spent in the hospital. (Btw- they have 4 delicious locations and ship!)🍪 Baker's Sweets Bakery & Cafe - Sumter 🎁 Gift Shop staff- thank you for your customer and holiday 70% off sale. My perfect retail therapy distraction! 😋 Cafeteria staff - I loved the Smash burger special, tuna wrap, a space to unwind, and nice staff. 👮🏾‍♀️ Security Entrance Team: you are the first impression of the hospital experience. Your kindness and professionalism meant a lot. It’s especially nice when they remember your face and ask about your loved one. Thank you. Sorry, that my bionic knees set off your alarm 💊 Speech Therapist (Rebecca)- thank you for teaching my mom how to swallow her pills with confidence! You will be her she-ro forever. She’s been telling everyone about her new trick! 💪🏾 Occupational Therapist - you gave my mom so much confidence when you told her that her skills were beyond your need. Yay! 🏃🏾‍♀️ Physical Therapist- thank you for strengthening my mom so much that she no longer needed to go to acute rehab! ✍🏾 Case Worker (Savannah): your patience, knowledge, and perseverance goes without notice. Thank for working with us on recommendations and aftercare. —————————————————————— As a brand strategist, it is important to understand how your brand impacts others. Keep doing great things, even on your hard days. People are depending on you 🙌🏾 #YouAreTheBrand ✅ God is good. ✅ God is faithful & trustworthy. ✅ He wants what’s best for us. Sincerely, Kiera DesChamps & Family

I had an absolutely awful experience with Prisma Health Orthopedic, specifically because of an employee named Violet. We were simply trying to get my nephew’s medication after he broke his arm — a situation that is already stressful enough for any family. Instead of showing even basic compassion or professionalism, Violet was extremely rude, dismissive, and cold throughout the entire interaction. Her attitude was so unnecessary and harsh that she made my sister cry, adding emotional distress to an already overwhelming situation. No parent or family member should be treated that way when dealing with an injured child. Healthcare workers don’t have to be cheerful all the time, but basic respect and empathy are non-negotiable, especially in orthopedic care involving injured children. Violet’s behavior was completely unacceptable and reflects very poorly on this office. Someone who treats patients and families this way should not be working in healthcare, and at the very least needs serious retraining — if not termination. I would strongly reconsider coming here unless Prisma Health addresses this issue.

Prisma health dentistry should be shut down. I have peridontals dease and had to have all my top teeth extracted. The dentist who did the job was doing his resendencty. I was told he could have them out in 10 minutes. No it was 2 hours and he had to use a bone saw to remove them and my top gun is butcherd. The Dentist Nicole who is charge is a terrible doctor who is not about the patient well being. I called hours after the butcher job done to me asking for pain meds. First she came off ike I was a bother because she was walking her dog. She also said do you have a problem with pills? I didn't say anything as I was insulted by her calling me a junkie.