Cmc Imaging Center's Online Review Report Card

Find another imaging center, this office is terrible!! We called this morning to see if an appointment was needed for a chest x-ray and was advised that no appointment was necessary and walk-ins were welcome. My spouse and I went around 1pm and were greeted by rude woman at the front desk who made it seem like a major inconvenience that we didn't have an appointment. After checking in and waiting a few minutes we went to registration booth #2 and the person at the desk there was rude and cold as well. We asked if they could please provide us with the estimated out of pocket cost for the chest x-ray with our insurance (our insurance gave us a cost range of $40-1000 for in-network providers) and without hesitation we received an immediate "NO". We asked why we cannot get the estimated out of pocket costs and the employee said "We don't provide that information" and she wouldn't elaborate any further. Immediate a red flag! We got up and left without being seen and notified our doctors office we need a referral to a different facility. I called my insurance provider and the agent stated that facilities/providers are generally required to provide cost estimates when asked for this information. So essentially the front of office staff at this location are very ignorant and refuse to provide patients with essential information when requested! In the 15 minutes we were at this facility it seems like they're running a scam.

Reception lady was great, both people doing MRIs were great. Felt very cared for and safe, was so comfortable I napped during both MRIs. Amazing place.

Staff was professional and courteous. Upon arriving we checked in and directed to the admissions section where Maureen did all the paperwork. After that, we were called in at the appointment time. Nice people. Would recommend this Imaging facility.

Registrars are awesome and highly personable. But!!!! this volunteer at the door truly needs to learn decorum and how to approach and speak to certain people. She walked up to me and took something out of my hand without asking nor announcing herself. She gets easily frazzled when it's busy and it comes across in her mannerisms.

I normally don’t leave reviews but today I am. I had an appointment for 10:30 and I arrived at 10:15 like I was told to do. The office staff were very sweet and made the check in process easy. I then waited. and waited.. and waited and watched as other people who had appointments after me get checked in and immediately brought back. I waited over an hour and still nobody checked me in. I finally built the courage to ask the check in staff and she was even surprised i was waiting this long and immediately made a phone call to someone in the back. They finally came and called my name and the person who called my name and did my ultrasound was very cold and rude. I felt really dismissed when explaining my symptoms. You’d think, as someone who has never had to go through letting different doctors look at my body, that she would’ve been a little more compassionate and try to make me feel comfortable. She had just a blank face, would ask me a question and then immediately dismiss what I said and would move on. Coming from someone who’s very young and had a scare like this I thought she’d atleast be more sympathetic. I was highly disappointed to say the least.

I went a couple of weeks ago for my annual 3D imaging mammogram. I was the first appointment of the day which I always schedule on purpose. I work in Healthcare and I know how busy it gets. In any case, the mammogram tech and the registration staff were very nice. I have imaging today for my thyroid and at a slightly later time. I'll be back for that review later.

Do NOT go here if ur getting a sonogram. The woman didn't know what she was doing taking an 1 hr and 30 min to do a 20 week sonogram. Not to mention she was rude about take videos and gave us horrible pictures. Made up some policies of her own to accommodate her comfort. What a disaster!

I want to praise everyone that was part of my encounter for a mammogram and bone density test. I have Parkinson’s and it’s accompanying movement issues. They were kind, helpful and accommodating and not even for an instant made me feel uncomfortable. Thank you everyone!

I'm sure it's a great place but they need to specify their walk-in hours on their site. Google says they are open 645am-5pm ams walk-ins are welcome, but I went at 740am and at 4pm for an xray, and no tech there either time. Just put your walk-in hours on the site where you mention walk-ins welcome please!

The one in conway was absolutely amazing. I was in and out in 10 minutes or less. The people at the front were absolutely lovely; the gentlemen who did my sign in was the best; so kind and funny and the one who seen me for my ultrasound was so sweet as well. Thank you all!